This is useless cbeebies. I am sure they do it on purpose. I even called them and dispute my credit card I just don't have my money back. The reason why I am petty sure fedex knows this because I called fedex immediately when I got double charge. The lady that listen to my call told me, "did you got double charge on the duties" right on the beginning of our phone conversation. At that time, I knew I got screw.