I threatened to sue paypal once - not so long ago actually. Got a very apologetic letter from them and was told that nothing like it would happen again - and to be fair nothing has happenned yet so maybe try ringing them - ask to speak to whoever you talk to supervisor - they will try and fob you off the first couple of times but if you ask a few times you do start climbing the ladder - i think i ended up talking to the departments manager.
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