Quote:
Originally Posted by Andy777
Exactly! That's the right way to do it right now. Have been there, have done that - it hurts, a little bit but it's much better than a big, red remark in your feedback history which is very small at the moment.
You learn all the time! Next time this won't happen as you'll from now on include full Returns policy in your listings. 
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Cheers Andy, you're right I am learning(guess who from

) and hopefully I will get there.