Hi Paddy
Thanks for your quick response & your advice. I will do as you suggested - claim for the full amount.
This is what I wanted to do initally but then thought I might be wrong in doing this as I'd recieved some goods, but yes i think you're right to say that as they weren't what I'd bought then I haven't recieved my goods.
It's just a shame Citizens Advice couldn't come up with a answer regarding this query in 6 weeks when you've came up with a sensible answer straight away.
Once again many thanks to you and the other people who responded with advice on this matter I'm very grateful for all your advice.
I am going to start preparing my case and geting all the documents together and then take the case to court.
I will post on here again to let you all know what the outcome of the case is.
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Rachmac