Isp Advice Required - Page 2

Aspiring_Online_mogul · 27-10-2007, 07:21 PM

If i was in your shoes I would insist that I pay the same rates as new customers. I have had a similar experience with them in the past and they did succumb to my demands.

Its just a matter of how you put your request to them. Ask for it as if it your right. Don't be content with the offer they gave you mate. There are many other reliable ISPs out there who could offer you a great deal.

Good luck

Big Phil · 27-10-2007, 07:26 PM

But you're not right, are you? You're entitled to try and haggle with them, but if you signed up to something at a certain price, you're not in the right for demanding they drop the price. Worth a try, of course, but by no means can you complain about it.

Aspiring_Online_mogul · 28-10-2007, 04:54 AM

Ooops, Phil is right, I just scanned the initial post. A contract is legally binding.

You would just have to make do with the discount which you have been offered.

Lesson learn't never scan a post.

Karen · 28-10-2007, 10:09 AM

I'm still with good old BT and have been since I first got Broadband. They phoned and offered me a cheaper deal a few months ago if I signed another contract but I refused because I worried about their sudden interest in getting me tied into another contract, always makes me think something better is around the corner! I am currently trying to shave some pennies off all of my monthly outgoings and really should look at changing Broadband supplier, but I have never had any problems with BT (probably jinxed myself now!) and I am worried about changing. What happens if I am left without Broadband for a week? I couldn't manage a couple of days let alone that long. Is it more straightforward than I am imagining, or am I right to worry? I don't mean to hijack this thread but seems silly to start a new one as it's the same kind of subject.

Stuart Morrison · 28-10-2007, 12:49 PM

Look to change, but don't fix what ain't broke. Unless you are going to significantly lower your monthly costs then I would leave alone having switched several people over the years there is always some kind of hiccup. If your net connection is really important then is saving pennies a month really worth the loss of connectivity?

I've complained here before about NTL/Virgin but not having a BT phone line into the property severely limits my choices. BT want to charge a fortune for connecting me, even though I point out that the wire from my house to the pole is their equipment so not sure why I would pay them to enableme to become one of their customers? Surely they should install it for free and get my custom? After all they'd give me a free mobile to sign up with O2. Anyways. NTL/Virgin; whilst I have my issues with them I stay as over the years they have proved a fairly reliable service and my current speeds tested using:
http://www.speedtest.net/
Are:
Upload: 735 Kbps
Download: 2165 Kbps

Which suits me just fine and I worry that even if I get the BT line in, change to a service provider who would save me some cash but would they reach the same speeds? Or have frequent outtages? And so I guess what I am saying (finally!!!) is, that it's a case of "better the devil you know".

Karen · 28-10-2007, 04:49 PM

Just tested mine and these are the results

Upload: 246 Kbps
Download: 1947 Kbps

Is that okay or good or bad? They look a bit different to yours!!!

Big Phil · 28-10-2007, 06:31 PM

How's this for customer service (and it can be filed under 'Bloody hell I can't believe they've done something right for a change'):

I emailed Virgin Media's big boss this morning because of constant billing errors. I've done this in the past with BT when I've got nowhere dealing with the call centres in the hope of things being resolved.

Cut a long story short, about ten minutes after I sent the email, Neil Berkett, who is the boss of VM now, emailed me back from his Blackberry telling me he'd get it looked into. I as good as ignored it, thinking I'd hear something in a few days. About an hour later, his PA called me, and resolved things on the spot. Amazing service.