The Wholesale Forums

[kloiberm]

Ordered 100 8gb MP4 nano style from these people.

Had 18 delivered from 'UK stock'

Sold them very quickly on ebay - Had 5 returns already for a multitude of problems!!!

Told need to send them back to China as even though i bought from his site he is not liable for refunds/replacements as he is only effectively an agent for the website owner working on commission.

I am awaiting a further 80+ players in the next few days, do not wish to take the risk of selling anymore of them. I want to send them to Marleys in Devon for a refund without even opening the shipment. I suspect he will try to say he canno/will not do this

The guy is a nightmare to deal with.

Any advice anyone, as we are well out of pocket! And really mad

[kloiberm]

am i right in thinking that under distance selling regulations i have 7 days to return the goods unused, when i receive them, for a full refund?

[Tango34uk]

I would suggest a quick phone call to trading standards tomorrow morning, and find out where you stand! I would also guess that he will come on here, and tell you it will all be ok, and if any of us say anything about his company tht is untrue he will see us in court (that is his normal defence!).

Yes 7 days unused - then a full refund - but he may claim that you need to return them to china - don't even if they get there they will claim that havn't!

Also maybe look at speaking to Devon and Cornwall Police about his company - tnhey may wish to have a word and as I used to work for D&C Police I can let you know that they have a department just setup to deal with internet scam and law breaking companies.

Let us know how you get on, I expect you will be promised the earth, but it wont be delivered - and becuase I dont want manleys taking me to court!!!!! Take all the above as "what I belive to be true" and as such may not be the truth!

Sent them recorded - and signed (insured) for directly to his Devon location - maybe put in a claim on your credit card against him. If he still wont play ball, then maybe this could be a good case for Watchdog?

With regards to him being the middleman, was this explained to you at point of sale, or within his terms and conditions of sale? If things "suddenly" change on the website - do a serch for old internet as there is a chache of all internet pages and you will be able to see if terms have been changed after I placed this online.

[Tango34uk]

Right here is "his" terms and conditions of sale....

Terms

Applicable Law : You agree that any legal action brought against Us arising out of, or relating to your use of The Online Store shall be governed by the laws of the province of china, without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on this Site shall be an appropriate court of jurisdiction in china. We make no representations that the content in this Site is appropriate for access outside china. Those who choose to access this site from outside china do so on their own initiative and are responsible for compliance with local laws and are strictly prohibited from purchasing products from this Site.


General : If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality, and enforceability of the remaining provisions shall not be affected thereby. Products purchased or received under these Terms and Conditions are subject to export laws and regulations of the china. The products offered here are solely for the use of our customers. You may not assign your rights or obligations under these terms and conditions without our express written consent.
Disclaimer and Limitation of Liability as to Products Sold : IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THESE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY.

WE SHALL NOT BE LIABLE IF WE ARE UNABLE TO PERFORM ANY OF ITS OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE TO, DIRECTLY OR INDIRECTLY, THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY INDUSTRIAL DISPUTE, WAR, FLOOD, EXPLOSION, ACT OF GOD OR ANY OTHER EVENT BEYOND OUR CONTROL.
Compliance With Laws : You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Site and your purchase of products or services through this Site. We may, in Our sole discretion, report actual or perceived violations to law enforcement or appropriate authorities. If We become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms and Conditions or the Privacy Policy, it may (but is not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation We may suspend services to any customer being investigated and/or remove any material from the company's servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms and Conditions or the Privacy Policy could be subject to criminal or civil penalties

What does style mean ?
Style means that the product listed on the web site is non branded and is made not by any brand name owner. Products which are non branded come with a one year manufactures warranty. When buying products which says style you understand that you are buying a product which is unbranded. Even know the product will work the same as the branded product it will have its very own software which will be different from any branded software. You understand these rights before making payment through this website.If you have any questions about these terms and conditions please contact we will be happy to help. Please send latter recorded delivery about any questions you have before making payment..

Product Availability : Although availability may be indicated on the Site, We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. All orders are final and you can not cancel the order after you have paid for it. We are in contacts with manufactures and once an order has been paid for it maybe to late for us to stop the order at a later date.

THIS WEBSITE IS OWNED BY - HOTOP - AND MARLEYS WHOLESALE LTD WORKS FOR THEM AS CUSTOMER SERVICE DEPARTMENT WITHIN THE UK.WHEN BUYING FROM THIS SITE YOU UNDERSTAND THAT MARLEYS WHOLESALE LTD IS YOUR CUSTOMER SERVICE CONTACT FOR ENGLISH SPEAKING MARKET. WE OFFER SAFE PAYMENT OPTIONS AND MARLEYS WHOLESALE CONFIRMS THAT YOU WILL GET YOUR PRODUCTS WHEN BUYING THROW THIS WHOLESALE WEBSITE.
RETURN POLICY. All sales are final other than for Products that do not meet manufacturer specifications or that are not included in the Customer Order. Customer must notify Dimension Data of any damaged or defective Products or discrepancy in shipment quantity or type and request a Return Material Authorization (“RMA”) consistent with the manufacturer’s return policies. All RMA’s issued are valid for the period of time allowed by the manufacturer after which time the RMA will be cancelled. No return of Products will be accepted without an RMA. A credit for properly returned items less any restocking or other related charges imposed by the applicable third party manufacturer or supplier will be entered against the original invoice for the returned items. Products returned due to a shipping error or in accordance with warranty terms are not subject to restocking fees. Customer must ship returned Products prepaid to the specified warehouse location. n1-dropshipper.com will reimburse Customer’s shipping costs for Products returned due to a shipping error. Returned Products must be in the original shipping cartons, undamaged, unused and unaltered. Opened software is not returnable. Marleys wholesale Ltd shall have the right to reject return of items and/or impose additional charges which Customer agrees to pay for any equipment received without an RMA and/or in a condition other than described.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. No credit card information for direct on-line orders is ever handled by marleys wholesale Ltd
Change Orders
You may request a change to your order, provided your order has not already been charged. Please call during business hours to change your order. Please always have your order number ready and the full name which is on the bank card.

Sending non faulty goods back
If you have bought a product through this website and your unhappy with the product but the product is not faulty then you will be charged 20% restocking fee. You will be getting a refund for the cost of the items minus the 20% restocking fee and the postage costs for sending the items to you.



We'll ship your goods to you by air express courier.

• The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. China EMS is also available for certain countries.
• Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
• For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
• Air express courier: after dispatch from the n1-dropshipper warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
• Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, n1-dropshipper will assist as much as possible.
• In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases we also offer a special China Express Air Mail service for no extra charge. Please enquire if you believe this applies to your country.

Drop shipping accounts - ONE TIME PAYMENT


1 - We offer a 7 day money back guarantee , If your not happy within that 7 days please post us a letter to the address at the bottom of this page. We must receive this letter within 10 days from making payment. Please send this letter recorded delivery. When we get this letter within the 10 days we will be happy to give a full refund. This 7 day money back is for ******** Members only.
2 - After you have paid , You would need to send us a copy of bank statement and photo ID . To the address at the bottom of this page. This is to cut internet fraud and to make sure that you are the real card owner.
3 - When you have paid you will receive your invoice from our merchant account provider. this means that the payment has gone through fine. The payment will show on your bank statement has patrasys order.
4 - After making payment you will be redirected to our other wholesale information web site. There you can see all the free information we are giving away with this package. On the redirected web site will explain all these details again.
5 - We have the right to refuse anyone from using our drop ship service and a full refund will be given.
6 - The price to use our drop ship service is only £39.99 ONE TIME PAYMENT. 7 - You don't have to pay the £39.99 to buy products for your self or to resell.. The drop ship fee is only if you would like the merchandise shipped to a different address.




Payments for web site or franchise sites


1 - We do not offer refunds for any reason. When you have bought a web site you understand that there is no refunds of any kind.
2 - The hosting for the web site is £60.00 for the year.. When the web site has been made this payment must be made within 2 weeks from the finished project. If you don't want to us our server , We can remove the website onto your server within one week after the project is finished at no extra cost to you.
3 - We have the right to remove anyone from the franchise, We will email you and let you know the reasons why and remove you from our system. We don't join franchise with africa country's , And we don't accept stolen credit cards or fake bankers drafts.
4 - The domain name is owned by us , If you want your own domain name you have a chance to buy the name before you buy the web site and let us know the name and we will link it to the web site. When you buy the domain that this means that the name is yours. If we buy the name with our bank card this means that the name is ours. If you want to own your own name then please buy the name before hand. Domain names cost around £5.00 each.. When you know the name you wish to have , And when the name as been linked to the web site, The name can not be changed. The domain name will be fixed to the web site and its impossible to change after.
5 - Because with the internet fraud nowadays, We may ask for some proof of identification so we know that you are the real card owner.. When you have bought the web site or franchise you understand what has been written within this terms and conditions.



Receiving Your Delivery

• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
• It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
• If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.
• If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later

• All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
• The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
• The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you

• We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
• Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

• All our products come with a 12 month warranty.
• This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
• If you experience any problem with a product bought from n1-dropshipper, contact us first and we will do our best to advise you.
• Any returns must be discussed with n1-dropshipper Customer Support in advance, and authorized so they are sent with the correct paperwork.
• All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
• In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the n1-dropshipper warehouse in China are payable by you, and cannot be compensated by n1-dropshipper .
• Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.

• Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
• Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors! Duh!
• Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. n1-dropshipper will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition n1-dropshipper is not responsible for informing you of possible import restriction issues before or after purchase.
• We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products. If you have faults with the product you have a years manufactures warranty you must post the products back recorded delivery.
• Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
• If you are at all unsure about importing goods from China, start with n1-dropshipper . Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!

Customer service department

UK - [IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_l.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/famfamfam/gb.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/arrow.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG]0845 116 2020[IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_r.gif[/IMG] local rate call
Worldwide - [IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_l.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/famfamfam/gb.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/arrow.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG]00441803326883[IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_r.gif[/IMG]

marleys wholesale Ltd
63 barton road
torquay
devon
tq27ns

[Tango34uk]

Devon Trading standards - if needed :-

http://www.tradingstandards.gov.uk/devon/

Watchdog if needed :-

http://www.bbc.co.uk/watchdog/

Devon and Corwall Police if needed :-

http://www.devon-cornwall.police.uk/

The bit in his T7C about the 20% re-stocking fee needs to be looked into - not sure if that is applicable by UK law, and no mater what it says in the T&C you delt with Marleys Wholesale so he / they are under UK nor CHINA law.

Good luck let us all know how it goes?

[Tango34uk]

More information for you, I have highlighted (BOLD) the interesting bit's - this is from their FAQ's

Frequently Asked Questions

Buyer : When I go to pay on the checkout page it says Tax - Service charge What does this mean is this Vat ?
Seller : Our export office is in china and all company's based in china don't charge vat. The service charge is for arrangement of the products to be exported from our country to yours. Our company list products for the same price as the manufactures and we add our service charge which is only 15%



Buyer : Are your products fake ?
Seller : Most of our products are non branded and carry no brand name logo on the merchandise. There is many products in your local shops which may look the same as a brand name product which is not made by that brand owner. Most TVS look the same don't they ? You can go into any supermarket and buy there basic brand or a branded product - Looks the same and it tasts the same ?.



Buyer : Why do you have a office in china and a office in the united kingdom ?
Seller : The office in the united kingdom is the owners office and if you have any problems with dealing with our company ' You can contact our manager in the united kingdom. This web site is owned my marleys wholesale Ltd and the company in china is a franchise partner which marley's wholesale rent's the site to them. Marleys Wholesale is a leading marketing company which helps websites gain sales through an online business.



Buyer : Can anyone buy from your company , Do I have to have my own business ?
seller : Anyone can buy products through this web site . You can be a personal seller on a online auction site . You can buy products for your self for personal use.You can be a wholesaler or a drop shipper to use our site.



Buyer : Do you offer shipping worldwide
Seller : We offer shipping worldwide by , EMS , UPS , FEDEX , DHL , and Royal mail All products are sent insured and signed for.

Buyer : What payment options do you accept ?
Seller : We accept credit cards and debit cards through the web site. We also offer bank transfer and western union and letter of credit.

Buyer : Are your payments secure ?
Seller : Yes are payments are secure and backed up with a 32bit secure & encrypted server. We also accept credit cards as a form of payment, Which is safe for the buyer If the buyer doesn't get the products they are covered with their credit card company. We are different from many other company's most internet company's don't accept credit cards.


Buyer : Can we collect from your office in china ?. And can we collect from your office in the united kingdom ?
Seller : Yes you can collect the merchandise from our department . Please make an arrangement with our sales team and give 24 hours notice before turning up. we have office in china and in the united kingdom and all customers are welcome.

Buyer : Do your product's come with any warranty ?
Seller : Yes all of our products come with a one year International warranty.

Buyer : What happens when a product is faulty ?
Seller : The product will be fixed or refunded or replaced. Please view our terms for more details

Buyer : Do you charge a fee to sign up to the web site ?
Seller : No , we offer no fee to browse this site or use our service.

Buyer : Can I trust you as my supplier ?
Seller : We have a trade pass on big back to back wholesale sites like alibaba and tradekey and our company has been looked into by a third party. We also offer save payment options for example credit card which means you are covered if you have any problems. We are looking to build a good relationship with our customers for long term business partnership and success.

Buyer : How long does shipping take ?
Seller : When payment has cleared Shipping can be from 1 too 10 days max Depends on what country you are from.

Buyer : Do you have a contact address and phone number ?
Seller : Yes please view our Contact us page , There you will see our msn and yahoo and phone numbers and company address.

[kloiberm]

Thank you so much. That is a lot of trouble you have gone to for us. We are really grateful

[karis]

Re: Marleys Wholesale/n1 dropshipper
Devon Trading standards - if needed :-

http://www.tradingstandards.gov.uk/devon/

Watchdog if needed :-

http://www.bbc.co.uk/watchdog/

Devon and Corwall Police if needed :-
PLEASE CONTACT PC 5800 FROM DEVON AND CORNWALL POLICE .THEY ARE GATHERING DETA/DOCUMENTS FRON THIS WHOLESELLER .FOR MIS-REPRESENTATION/MIS-SELLING .CRIME ON FILE FT-09-5793

http://www.devon-cornwall.police.uk/

[karis]

Devon and Corwall Police if needed :-
PLEASE CONTACT PC 5800 FROM DEVON AND CORNWALL POLICE .THEY ARE GATHERING DETA/DOCUMENTS FRON THIS WHOLESELLER .FOR MIS-REPRESENTATION/MIS-SELLING .CRIME ON FILE FT-09-5793

[karis]

I hope no one deals with company,please contact devon and cornwall police at 08452-777-444
pc shepherd .collar no 5328 at torquay police station.it is under investigation .this company will take your money and never return your call,stay away from marleys wholesale and n1best.com.
Crime no on file ft-09-5793