I pre-ordered one game over one month ago, to try out and see if they worked all right.

Customer support is almost nonexistent or insufficient, asked for refund more then 5 times and zero answers received. Very unhappy with the service.

I believe I'm a very patient customer, and an understanding one too. But there is nothing to be understood or wait for if I at least don't get an answer of what the hell happened to my pre-order.

Customer support via email or telephone?

Try calling them. Number's at the bottom of their homepage.

You pre-ordered the game over a month ago, but when was the release date?

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Last edited by Jedec; 26-08-2009 at 08:15 PM.

Hey,
I am sorry to hear that. Have you tried complaining to their head office? Give them a call and they should try and help! Seems like very bad service, a compensation should be given. Good luck mate in getting whats yours.

Extract from their T&C

12. Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

• if an individual, be 18 years of age or over (please click here for further information on age classifications); and
• stipulate a delivery address within the UK; and
• register your real name, address, phone number, e-mail address any other details requested; and

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

You have put your location as Portugal here, did you enter a UK address when you made your order ?

Also consider the release date and possibly postal delays due to strikes ?

Brendan

I've placed several orders with them. I had my games delivered in +- days or less from the UK to Belgium.

Same remarks:
When is the game officially released?

There can be a delay. I recieved a game myself today I bought on Ebay UK almost a month ago. It had been posted the day after I won the object (paid with PayPal). It took 3-4 weeks to arrive. Very annoying, but it sometimes happens.

Ok, I'll be explicit.

I pre-ordered the game The Conduit for the Wii on July 9th, you all know the game was already released some time ago... heck, I even bought it here in Portugal last week.

They ship to other countries, and I bought because I saw comments on a few communities saying they did it successfully to Portugal and other EU countries.

I have tried several options to complaint this situation to Zavvi, I also explained to them that calling to the UK isn't a very cheap option to me and kindly asked to work this out by email. I even registered an VOIP account and charged it with 10£ to call them, but their number doesn't work over VOIP for some strange reason.

So I got pissed about it today (don't remember why right now) and left this comment, some kind of last attempt / kind of quitting thread.

Still, thank you for the comments and sorry for my English.

Zavvi, the company that brought Virgin Media then went bust?

They went in to administration and refused to accept gift vouchers, maybe it's different for there online store.

Regards
Tom

Originally Posted by tmundrill

Zavvi, the company that brought Virgin Media then went bust?

They went in to administration and refused to accept gift vouchers, maybe it's different for there online store.

Regards
Tom

Did they go bust? They still have stores, they just reduced the number loads. I think they're still operating.

And btw, you mean virgin megastores.

Originally Posted by DStuart

Still, thank you for the comments and sorry for my English.

Are you kidding??? Your English is better than most English peoples lol

Anyway i thought you were from UK originally?

I heard a while back Zavvi had gone bust too.

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Zavvi did go bust & is now owned by THE HUT who do the online game sales for Argos,Tesco etc probably one of the biggest game & dvd retailers out there.
It may be out of stock,if it is they dont take you money until dispatch.
Bought lots of zavvi never had a problem.

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Last edited by crispydog; 27-08-2009 at 01:08 PM.