UPDATE:

Keep checking your tracking numbers. More and more are now showing as delivered. It appears Royal Mail are finally updating their systems.

Originally Posted by Gamejelly

UPDATE:

Keep checking your tracking numbers. More and more are now showing as delivered. It appears Royal Mail are finally updating their systems.

??????

Gamejelly! It still hit 21days on my orders, so i still want a refund

Originally Posted by Robert_Brewster

Gamejelly! It still hit 21days on my orders, so i still want a refund

When the SSL is fixed and some of your orders have been delivered, I'm not refunding those.

Originally Posted by Gamejelly

Am doing mate, as soon as the SSL is working so I can log in, double check orders have been delivered or not and issue them!

Hi,

To help you out, If you want to turn off SSL Temporary:

You need to ask your web people to login to your site via FTP,

Find the following two files:

includes/configure.php and admin/includes/configure.php

Edit them and Change the line:

define('ENABLE_SSL', 'true');

to

define('ENABLE_SSL', false);

Thanks

Mabs

Yes, you are, cos they have hit 21days, and ive got bad feedback for these already and in some cases already had to give refunds, so yes you shall be refunding those

Originally Posted by Robert_Brewster

Yes, you are, cos they have hit 21days, and ive got bad feedback for these already and in some cases already had to give refunds, so yes you shall be refunding those

If they've been received, then no, I'm not.

Well, i doubt it anyway, you better refund tonight, or otherwise i want refunds on all, cos you are clearly stalling to get them delivered

Originally Posted by Robert_Brewster

Well, i doubt it anyway, you better refund tonight, or otherwise i want refunds on all, cos you are clearly stalling to get them delivered

I know you know EVERYTHING about business so I'll keep this simple: I am convinced that a majority of these HAVE been delivered now. The tracking numbers are now clearing and displaying as delivered. From a business point of view, we cannot refund for all orders until we're convinced they've been lost or whatever. We can't stand to lose 10K because of a RM strike which we had no control over. We can't possibly refund over 10K simply because RM aren't updating their tracking statuses.

I've provided enough proof now to make it clear that we are NOT scammers. However, that's been said now by the majority of you so the damage is done.

After this mess is over, Gamejely will more than likely be closing down. Too much damage has been took through no fault of our own.

Everyone knows we're not going to see anyone out of money. That's not me. But as I've said, I can't possibly refund over 10K at the minute during RM updating the tracking. Would you? Honestly?

Yes, I have a 21 day policy but CANNOT take into account strikes by RM which are uncontrollable by us.

After deciding more or less now, I will hold back a while longer in refunding customers as it's clear that the orders are now being delivered. I'm asking Anthony to confirm this please.

Originally Posted by Gamejelly

Yes, I have a 21 day policy but CANNOT take into account strikes by RM which are uncontrollable by us.

Did it state this in your T&C's?

Robert, i would advise you copy/paste & save to file all Gamejelly T&C's, especially to support any chance of a refund via small claims court.

£900 is quite a sum to lose out on otherwise - especially if money is tight.