Gamejelly Direct! - Video Game/DVD/Blu-Ray Dropshipper - Page 52

**chris89** · 11-06-2009, 09:37 PM

Quote:

Originally Posted by Gamejelly

Chris, your Wii Fit HAS been delivered. I'm awaiting the tracking number. It's pretty clear your customer is trying to pull a fast one.

It really makes no difference to us if you don't think the terms and conditions apply - they do to us. If you don't like that, and aren't prepared to accept them, we can easily cancel your account. The terms and conditions are there for a reason.

It hasn't been delivered, you have made a mistake, I need tracking information before 10pm as I am refunding my buyer at this time if there is no evidence of delivery.

I also want a refund on the order as you yourself have said the Wii Fit orders have been mixed up and have already refunded me for one.

woodleyB · 11-06-2009, 09:41 PM

Chris89,
What I think you should do is deal with this using the PM function.
Obviously not receiving your deliveries can be hard, but I think you should deal with the matter privately, and if nothing is resolved, then tell people of your issues.

**Gamejelly** · 11-06-2009, 09:41 PM

Yes, but the one in question has been delivered. Obviously it's your choice if you want to refund your customer, but if we get the tracking number through to us after you've refunded, we won't be able to offer a refund. If, after the 21 days we haven't got the tracking number to forward to you, we will gladly refund you.

**chris89** · 11-06-2009, 09:43 PM

Quote:

Originally Posted by Gamejelly

Yes, but the one in question has been delivered. Obviously it's your choice if you want to refund your customer, but if we get the tracking number through to us after you've refunded, we won't be able to offer a refund. If, after the 21 days we haven't got the tracking number to forward to you, we will gladly refund you.

21 days since the order date is today

**chris89** · 11-06-2009, 09:46 PM

Quote:

Originally Posted by woodleyB

Chris89,
What I think you should do is deal with this using the PM function.
Obviously not receiving your deliveries can be hard, but I think you should deal with the matter privately, and if nothing is resolved, then tell people of your issues.

Believe me I have tried to resolve this privately, many times, everytime I get a message from my customer saying they still haven't received their item after I've been told 'It has been delivered' 'Wii Fit's are getting shipped on friday(05/06) or monday(08/06)' 'The Wii fit WILL be with your customer on saturday or tuesday'

These promises don't seem to happen

**Gamejelly** · 11-06-2009, 09:52 PM

Chris, you're absolutely right, I owe you an apology, I'd gotten the dates muddled up. My sincere apologies.

I have refunded you £59.99 as promised.

I'm sorry that it came to this.

**chris89** · 11-06-2009, 09:56 PM

Quote:

Originally Posted by Gamejelly

Chris, you're absolutely right, I owe you an apology, I'd gotten the dates muddled up. My sincere apologies.

I have refunded you £59.99 as promised.

I'm sorry that it came to this.

Thank you, now I can refund my buyer finally.

What happened to this tracking number then? Is my buyer still going to receive a Wii Fit that they will basically get for free now?

**Gamejelly** · 11-06-2009, 09:57 PM

Yes, they will now have a free Wii Fit.

Our supplier is a VERY trusted source, but just didn't get this tracking number to me, although they have confirmed that it'd been delivered.

**chris89** · 11-06-2009, 10:03 PM

Quote:

Originally Posted by Gamejelly

Yes, they will now have a free Wii Fit.

Our supplier is a VERY trusted source, but just didn't get this tracking number to me, although they have confirmed that it'd been delivered.

OK well thanks for sorting it Darren, took a lot longer than it usually does for you but it's all done now I guess.

Inferno Dropship · 11-06-2009, 10:24 PM

Chris if Darren is true to his word which i'm sure he is, I would wait another day and see if the Wii fit turns up. You may pocket yourself a nice £59.99