The Wholesale Forums

[studio1one]

Tonight someone managed to hack my ebay account and do list about 200 second chance offers in the space of 2 minutes.

I got straight onto live help and got the auctions cancelled and password reset etc.

Unfortunately the numpty on live help has gone and removed all my listings from the last 2 weeks. I have customers waiting for deliveries, items to send and feedback to process.

Now ebay have gone and bollocksed the lot of it.


What should I do?

[MustHaveMobiles]

Only Ebay can resurrect the data, if paid via paypal the customers details will be there but for the others unless they provided you with address details then you are in between a rock and a hard place until they contact you..

[studio1one]

this is just great. They have emailed all my buyers saying that the items have been cancelled because they are unauthorised, paypal payments are on hold and I have no way of contacting ebay because the live help closes at 6pm and emails are useless.

terrible customer service

[pablow123]

Crazy and will eBay remove any negative feedbacks you may get as a result don't think so very sad.

[studio1one]

well at the moment no one can leave any feedback because the items do not exist.

[studio1one]

now have 6 disputes on paypal with people saying they are receiving insolicited emails from romania asking for more money or item will not be sent

[MustHaveMobiles]

The simple thing is do not panic, Ebay send the blanket email to all recent buyers as they have no way of determining which are the legit listings and which are not and they have to act quickly to prevent any further issues happening.

Once the accounts security has been returned then you can start to address the issues and resurrect what you can, as far as Paypal goes the disputes are a standard thing in this situation and again once the security issues are resolved then they can very easily be resolved. I am sure in the same situation a dispute would be resolved by yourself, I know I would.

Its not all plain sailing in business especially when you are relying on a third party to control your selling venue but the benefits that Ebay can give mean that these little set backs once solved can be forgotten about.

Originally Posted by pablow123

Crazy and will eBay remove any negative feedbacks you may get as a result don't think so very sad.

Wrong, yes they do. Comments like that in a thread made by a user that is obviously concerned about the affects on their business serve no real purpose, the removal of negatives in an account hijack situation is standard. If you want clarity either take my word for it, read the Ebay TOS or contact live help.

Main point is it can be rectified...

HTH

[studio1one]

yeah I know but your reassuring words are appreciated. The worst thing really is loads of customers who have spent hundreds of pounds are now sat there freaking out. All my security is done dusted and reset. The thing that is pissing me off the most is that there is absolutely no way to contact ebay and get it resolved until tomorrow morning, there email support is as good as useless with a load of bot based replies. For an organisation that large, with so much money changing hands, that seems really poor to me.

[studio1one]

actually no, the worst thing is I was stupid enough to get nailed by a goddamn spoof email. Looked like it came from ebay itself and asked me to click a link to confirm if I has sent an item. All I did was click the link. No data entered nothing, just followed the link. Kinda makes you feel like a dumbass

[greedyboy]

You are a dumbass Dean