The Wholesale Forums

[YNWA]

PayPal fees are good but the services they offer are awful.

I sold items that were pre orders, the orders were delayed, so I refunded my customers who did not want to wait the 5 days delay.

Because I refunded around 50 people, PayPal now hold 5% of my daily intake for 90 days, this is a rolling reserve so the funds are released after 90 days but they continue to hold them daily for the life of my account.

They currently hold over £1000 of my money, they have no right to hold this money for 90 days. They justify it by saying its for security purposes, but how can they expect my business to run with a missing £1000+ held by them for 90days for the rest of my business life?

PayPal are good for certain things but for customer service and common sense they are useless.

I am currently considering stopping shipping abroad, because PayPal wont cover me for protection for overseas sales as they dont confirm their addresses. Its far to easy for someone in the EU to say they never received an item and PayPal to refund them for it! I could use tracking services but I think an extra £4.50 on top of Airmail is taking the p*** a bit, especially when eBay are taking around that for me to list and so on.

[brownix]

but ebay is a business aswell
so think about it
you are trying to make a profit, they are trying to make a profit
its the same in all businesses

if you arnt making profit dont sell on ebay

[ADC]

Originally Posted by FiveStarWholesale

ADC, It's never going to happen. Paypal doesn't have a Monopoly position. It may be the only method of payment for eBay but that is only one venue.

You seem to think that Paypal fees are far too high. I suggest that you haven't really looked at the costs of alternative services, because if you do you'll see that they arn't very much more.

The Government will only step in if there was a true Monopoly, and there isn't one here.

My complaint isn't really just with the paypal fees, it's the fact that ebay own paypal and the whole ebay/paypal package. Paypal on it's own isn't a monopoly so thats why the fees are competitive. But ebay is a different matter they are totally dominant in their marketplace with no real competitor. eBay taking 12% of your tournover in total that's what i'm complaining about. If their were more competition we would be paying less and therefore the public would be paying less for my products.

[ADC]

Originally Posted by brownix

but ebay is a business aswell
so think about it
you are trying to make a profit, they are trying to make a profit
its the same in all businesses

if you arnt making profit dont sell on ebay

obviously i'm making a profit or else i wouldn't be on there. Thats not the issue it's ebays market dominance thats the problem. Their extortionate fees are making the prices of the products that are listed on their artificially high. The general public are paying more for products because their is no real competition.

[tanzc69]

absolutely - selling things on eBay and then buyers paying via Paypal sucks up so much of my profit - unfortunately there just is nothing like eBay around - god dam them!!

[babypuppy]

Ebay have everyone by the short and curleys, they have a monopoly on services, they make excuses saying comments like Ebay wasn't meant to be a sellers business or change the rules so they say to help sellers, but if putting up prices and fees on ebay, and cornering the market on payments, then they are doing great, they do not care if they force seller to go somewhere else as the customers will still purchase, and the sellers left behind will profit by there loss, as long as they do as they are told and accept more and more changes over time. because of the size of Ebay, I don't think any other site will cause them a headache

[FiveStarWholesale]

Originally Posted by babypuppy

Ebay have everyone by the short and curleys, they have a monopoly on services, they make excuses saying comments like Ebay wasn't meant to be a sellers business or change the rules so they say to help sellers, but if putting up prices and fees on ebay, and cornering the market on payments, then they are doing great, they do not care if they force seller to go somewhere else as the customers will still purchase, and the sellers left behind will profit by there loss, as long as they do as they are told and accept more and more changes over time. because of the size of Ebay, I don't think any other site will cause them a headache

This type of 'eBay Bashing' really winds me up. Yes, there are lots of things that eBay do wrong BUT, i it wasn't for eBay, bedroom sellers like alot of people on here would not be able to reach the number of potential customers that they can do.

Before eBay, there was nothing of any note that would allow a person with little or no capital, reach such large amounts of customers. You could sell at a carboot, set up a website, sell via mail order etc but none allowed somebody to reach such large amounts of people.

Now people constantly bitch and moan that fees are too high! This is business! My rent for my warehouse is too high, but I don't moan and moan about it. I do something about it. It seems that far too many newer 'business people' have been brought up in an era where everything is handed to them on a plate.

The business environment is constantly changing. If one selling venue doesn't work, move on. The company I used to work for used to sell at a selection of trade shows, one being the NEC Spring Fair. One year the rent became more than they thought it was worth, so they stopped exhibiting. This caused a large proportion of the new customer intake to disapear the year after, but they moved onto other shows that produced more profit.

Young business people need to take note that business isn't easy! It's full of hurdles that cause you to think. If you find eBay fees to be a hurdle, think of alternatives and develop them, instead of sitting there and moaning!

[babypuppy]

Originally Posted by FiveStarWholesale

This type of 'eBay Bashing' really winds me up. Yes, there are lots of things that eBay do wrong BUT, i it wasn't for eBay, bedroom sellers like alot of people on here would not be able to reach the number of potential customers that they can do.

Before eBay, there was nothing of any note that would allow a person with little or no capital, reach such large amounts of customers. You could sell at a carboot, set up a website, sell via mail order etc but none allowed somebody to reach such large amounts of people.

Now people constantly bitch and moan that fees are too high! This is business! My rent for my warehouse is too high, but I don't moan and moan about it. I do something about it. It seems that far too many newer 'business people' have been brought up in an era where everything is handed to them on a plate.




The business environment is constantly changing. If one selling venue doesn't work, move on. The company I used to work for used to sell at a selection of trade shows, one being the NEC Spring Fair. One year the rent became more than they thought it was worth, so they stopped exhibiting. This caused a large proportion of the new customer intake to disapear the year after, but they moved onto other shows that produced more profit.

Young business people need to take note that business isn't easy! It's full of hurdles that cause you to think. If you find eBay fees to be a hurdle, think of alternatives and develop them, instead of sitting there and moaning!

Thankyou for your insite.

you are right, Ebay has been probably the easiest way to sell on the internet, but just like you if your wharehouse fees suddely went up because they knew that if you went out of business there was someone else waiting in line to take over, or they make it harder for you to thrive, I am sure you would moan, even if it is to yourself, There are many small businesses on ebay that are trying other means because of the increased fees it does get harder, after all it is your customers who have to absorb the increases, and many people do feel that by limiting the way you do business through ebay taking away the options you used to have and charging a bit much. sad thing is every sale I make through ebay is through paypal because it does make it easier, but they shouldn't take advantage of a situation, just because thay can. ebay will make money no matter how many sellers they get rid of,

[FiveStarWholesale]

Originally Posted by babypuppy

you are right, Ebay has been probably the easiest way to sell on the internet, but just like you if your wharehouse fees suddely went up because they knew that if you went out of business there was someone else waiting in line to take over, or they make it harder for you to thrive, I am sure you would moan, even if it is to yourself

But that's business. You sell at the best price you can attract. If eBay can attract more money for their services then that's what they'll do.

Lots of people made lots of money selling Nintendo Wii's last year. The sold them for far higher than the RRP. They did this because people were prepaired to pay. Why can these people do it but not eBay?

You obviously don't want to upset your customers, but it's clear that eBay don't want a proportion of the sellers they currently have!

[ADC]

Originally Posted by FiveStarWholesale

But that's business. You sell at the best price you can attract. If eBay can attract more money for their services then that's what they'll do.

Lots of people made lots of money selling Nintendo Wii's last year. The sold them for far higher than the RRP. They did this because people were prepaired to pay. Why can these people do it but not eBay?

You obviously don't want to upset your customers, but it's clear that eBay don't want a proportion of the sellers they currently have!

Because it's a monopoly, they are getting so big that there's nowhere else on the internet sellers can go. The government don't accept a monopoly on the high street. If Walmart tried to by Tesco the wouldn't allow it. Because it would make Wamart too dominant and it wouldn't be good for consumer pricing. That's whats happening here ebays fees are controlling consumer pricing. If there were competition the fees would be less and therefore the pricing would be less.