Quote:
Originally Posted by greedyboy
Remember customers are stupid. To be honest Amazon is NOT ebay where you can sell this type of product. Amazon customers are prepared to pay more and expect more (brand new blister/retail packaged) and customer service, just like the real Amazon.
If you are on holiday, you should shut down at least a week before you go away to iron out any problems before you leave and avoid this kind of problem. I must stress again amazon is NOT ebay and you can not get away with anything but perfect customer services or being a bedroom seller. When you do it right the rewards are there in much higher margins and high quality sales/customers.
I suspect I know who you sourced the iTrips from and I know who originally supplied them. I am afraid to say they are NOT brand new, but used.returns (hence no packaging).
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Amen to that. We got nearly 500 feedback at 97% (bloody good for Amazon I reckon) and we've had 1 30 day total ban and 1 30 day withold of funds since we started on Amazon in February.
We've had negative feedback for things like.
"didn't do what I thought it did"
1 out of 5 this one
"arrived 1 day after Amazon estimate"
"doesn't support SDHC"
on a product that doesn't even claim to support SDHC
keeping good feedback on Amazon is seriously hard.