If I buy a pair of size 7 shoes, and the seller sends me a pair of size 8's. Why is it my responsibility to pay for return shipping? It's not my fault that you goofed! I notice a lot of auctions that offer returns, but clearly state that shipping will not be refunded, or buyer is responsible for shipping? Why would a seller do that? Of course to get out of paying for shipping, but is this some tactic to protect themselves? What if the buyer returns the merchandise, and the items are lost or damaged? What now? So many variables. Who's right and who's wrong. I would like to get you guys opinion on this.

In the UK this is all spelled out by law. In the US it's not.

In your case, I would insist that they make arrangements for the shoes to be picked up. It is their fault, it's not a matter of you not liking them or anything, it is a definite error on their part.

Have them send a "call tag" where the delivery driver picks them up, or have them send you a collect return authroization.

If they point to their TOS, tell them you don't care, they made the mistake and you expect them to make it good. If not, do a chargeback, or file with PayPal or ebay or whoever.

Other than that, there are many sellers who do state that the buyer is responsible for return shipping. I naver have, but many do. It's one of the things to look at when making a purchase. Theo old Let the Buyer Beware comes into play.

Not xo in the UK, they have a law directly related to mail order type sales that makes it the seller's responsibility.

Just stick to your guns, you seem like you know how to do that fairly well. Treat them like you do some of us on the forum.
.

__________________
Trusted, Dependable Dropshipper

A Number of TWF Members Host With Me, You Should Also! Find out why....

Agreed, lots of sellers try to put their own T+C's on things, it makes no difference in the eyes of the law.

Ask them to arrange collection of the other pair when delivering the other's, or to collect and give a full credit.

I'm amazed people ruin a potentially good return customer relationship with such narrow minded attitudes.

I always tell my customers to send item back, and I then refund their postage charges. But then again im in the UK!