Need advice regarding a buyers request for a refund. Please Help!!!!
I placed an advert for a copy of Adobe CS3 Photoshop on eBid. On this listing I stated that I would provide a 7 day return policy if products were unopened. Through this listing I was put in contact with a buyer who outside of eBid and only using PayPal arranged to buy 13 copies of the aforementioned CS3 Photoshop. The buyer now has requested a refund.
I believe as the purchase was made outside of eBid and eBid did not use any of its facilities to facility the transaction, that the 7 day returns policy no longer applies to this deal. During the communications to arrange the deal I did not in any way propose that the deal taking place was not in any way affiliated or similar to the deal proposed on eBid nor did I mention or propose a return policy of any kind. Taking this into consideration I believe that I am not required to provide a refund for this sale.
However I would like your advice as to whether I am in the right or if I am indeed required to send a refund.
13 copies of CS3 Photoshop??? We are talking about thousands of pounds here...
I wouldn't get involved in first place (because he could easily scam you with PayPal) - anyway - If he sends back all the copies and they're un-opened just refund less postage you paid.
Problem is Iv already spent the money I was never intending on giving a refund. His execuse for a refund was that he was selling them to a client and the deal fell through. This leads me to belive that he is a business and if so this deal would be a business to business sale which is not covered in the Distance Selling Regulations.
I would rather not revele my sources. However I am stilll unsure as to what to do. I cant give a refund as I simply do not have the money, but I do believe I do not have to give a refund. If im forced to give a refund by paypal im officially screwed.