Speaking to powerseller support today, they hinted at changes next month around new users and negatives and new procedures being put in place to help us out. I put in a suggestion that a new user should be redirected to a "What to do now document" before they are allowed to add a negative, and in that document it will give the user guides around contacting the seller etc. It sounds like this may be added.
New Users and Negative Feedback Changes
Linear Mode
November 2009
