to refund or not to refund that is the question! - Page 2 - The Wholesale Forums
 
 
 
Home  |  Register  |  Members  |  Calendar
Welcome to The Wholesale Forums! All times are GMT +1. The time now is 01:08 AM.

The Wholesale Forums > General Business Discussion > eBay and Online Auction Discussion » to refund or not to refund that is the question!

Reply
 
LinkBack Thread Tools Display Modes
Old 04-11-2009, 12:33 AM   #11
PT
Community Moderator
 
PT is offline

Join Date: Jan 2007
Location: UK
Posts: 5,100
iTrader: (20)
Thanks: 7
Thanked: 132 Times in 128 Posts

Default Re: to refund or not to refund that is the question!

Quote:
Originally Posted by paulstanden View Post
Thanks for the feedback guys i think i am going to log in to paypal now and issue the refund. well i think i might give the buyer a quick ring first to let them know. who knows they might have received it now. it wasn't a big profit margin item i sold it for £18 after paying £11 per item. id send another but i had already sold them all on before she informed me that she had not received her item. i suppose if i look at it as a loss of the profit alone it's not to bad its only £7 just means a little set back in building up a decent amount of stock. £100 changed to £300 in just 14 days ain't bad at all
You're looking at it the right way.

Good work on the profit too, not bad at all.

__________________
Forum Rules | Advertising Opportunities
Reply With Quote
The Following User Says Thank You to PT For This Useful Post:
paulstanden (04-11-2009)
Old 04-11-2009, 01:08 AM   #12
paulstanden
Community Member
 
paulstanden is offline

Join Date: Sep 2009
Location: united kingdom
Posts: 324
iTrader: (1)
Thanks: 67
Thanked: 15 Times in 12 Posts

Default Re: to refund or not to refund that is the question!

Quote:
Originally Posted by PT View Post
You're looking at it the right way.

Good work on the profit too, not bad at all.

thats mostly on xbox live codes only downside is i only make £1.20-£1.80 depending on the us dollars to gbp exchange rate per item so i've been very busy. i'm on about 80 sold so far since the 26th october

what do you think £1,600 sales figures according to ebay in 30 days does that warrant powerseller status?

Reply With Quote
Old 04-11-2009, 01:11 AM   #13
PT
Community Moderator
 
PT is offline

Join Date: Jan 2007
Location: UK
Posts: 5,100
iTrader: (20)
Thanks: 7
Thanked: 132 Times in 128 Posts

Default Re: to refund or not to refund that is the question!

Quote:
Originally Posted by paulstanden View Post
thats mostly on xbox live codes only downside is i only make £1.20-£1.80 depending on the us dollars to gbp exchange rate per item so i've been very busy. i'm on about 80 sold so far since the 26th october

what do you think £1,600 sales figures according to ebay in 30 days does that warrant powerseller status?
PowerSeller status has been replaced with Top Rated status, which is much harder to achieve. If you keep up that turnover you would of been a PowerSeller, but I don't know if you'll qualify as a Top Rated seller as there's many other factors that determine this (have a look on eBay help pages).

__________________
Forum Rules | Advertising Opportunities
Reply With Quote
Old 04-11-2009, 01:12 AM   #14
Acetech
Community Member
 
Acetech's Avatar
Acetech is online now

Join Date: Aug 2009
Location: England
Posts: 427
iTrader: (0)
Thanks: 27
Thanked: 43 Times in 40 Posts

Default Re: to refund or not to refund that is the question!

I believe it's £2,250 or 300 sales over a 3 month period so well on the way but like pt said it's alot more detailed

Reply With Quote
Old 04-11-2009, 01:27 AM   #15
CNDMtrade
Community Member
 
CNDMtrade is online now

Join Date: Sep 2009
Location: England
Posts: 99
iTrader: (1)
Thanks: 0
Thanked: 6 Times in 6 Posts

Default Re: to refund or not to refund that is the question!

My thoughts are to send everything (except the couple of quid items) by recorded. That way you cant be fooled with, But like others and yourself have said, you have made good profit, so to get this one over with ring the customer, double check, and then refund, your not really losing out are ya?

Reply With Quote
Old 04-11-2009, 01:30 AM   #16
PT
Community Moderator
 
PT is offline

Join Date: Jan 2007
Location: UK
Posts: 5,100
iTrader: (20)
Thanks: 7
Thanked: 132 Times in 128 Posts

Default Re: to refund or not to refund that is the question!

Quote:
Originally Posted by CNDMtrade View Post
My thoughts are to send everything (except the couple of quid items) by recorded. That way you cant be fooled with, But like others and yourself have said, you have made good profit, so to get this one over with ring the customer, double check, and then refund, your not really losing out are ya?
The tracking for recorded is so unreliable though. And usually when you weigh up the cost of refunding the one or two that go 'missing' against sending every package by recorded, you're better off to just refund the missing ones.

__________________
Forum Rules | Advertising Opportunities
Reply With Quote
Old 04-11-2009, 01:32 AM   #17
CNDMtrade
Community Member
 
CNDMtrade is online now

Join Date: Sep 2009
Location: England
Posts: 99
iTrader: (1)
Thanks: 0
Thanked: 6 Times in 6 Posts

Default Re: to refund or not to refund that is the question!

Possibly yeah, I was just saying to avoid it in the future it may be worth it.

Reply With Quote
Old 04-11-2009, 01:36 AM   #18
PT
Community Moderator
 
PT is offline

Join Date: Jan 2007
Location: UK
Posts: 5,100
iTrader: (20)
Thanks: 7
Thanked: 132 Times in 128 Posts

Default Re: to refund or not to refund that is the question!

Quote:
Originally Posted by CNDMtrade View Post
Possibly yeah, I was just saying to avoid it in the future it may be worth it.
Definitely. Not saying it was a bad idea.

__________________
Forum Rules | Advertising Opportunities
Reply With Quote
Old 04-11-2009, 01:38 AM   #19
CNDMtrade
Community Member
 
CNDMtrade is online now

Join Date: Sep 2009
Location: England
Posts: 99
iTrader: (1)
Thanks: 0
Thanked: 6 Times in 6 Posts

Default Re: to refund or not to refund that is the question!

I know I'll be more careful when sending stuff out, I hear about it so much, and there are people out there who sit at home doing this to alot of people

Reply With Quote
Old 04-11-2009, 12:05 PM   #20
paulstanden
Community Member
 
paulstanden is offline

Join Date: Sep 2009
Location: united kingdom
Posts: 324
iTrader: (1)
Thanks: 67
Thanked: 15 Times in 12 Posts

Default Re: to refund or not to refund that is the question!

if you send by recorded delivery you are more easily covered for getting your cost of goods back. as my letter from RM said they cannot confirm postage but could see no problems on route during the posting of the item's time frame. my luck though i forgot to put a photo copy of my invoice in from buying the goods from the wholesaler so i got no cash just stamps! could have got a further £11.25 back by the sounds of it.

On another good point i have just hit my 100th feedback with 100% and 5.0 dsr's over 63 ratings and a 4.9 on postage/dispatch time for 10 ratings. (I think that came from someone disappointed that i went to bed at 1am and they made an order at 9am and received there code at 11 am when i got up can't please everyone 100% though i suppose.

Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer want's me to refund half the postage - Return policy states I dont! Hodson eBay and Online Auction Discussion 13 22-08-2009 02:02 PM
Please Help Me Get My Refund from Winnie Shibz Supplier Discussion 437 02-08-2009 01:12 PM
Dropthegoods.com refund? tripod Supplier Discussion 12 07-03-2009 09:19 PM
Should I do a refund in this situation? ka08 Starting in Business and Trading Advice 22 14-12-2008 10:53 AM
Trying To Get A Refund?? belindav123 Payment and Shipping Discussion 8 05-10-2005 11:37 AM


All times are GMT +1. The time now is 01:08 AM.

Control Panel
Member Login:
Quick Navigation
Register
Advertising
FAQs
Member of the Month
Top Contributors
User Agreement
Contact Us
Advertisement
Member of the Month
TWF - Member of the Month AwardNovember 2009
PCDropship
Popular Discussions
Long Working Hours?
eBay/PayPal Phone No's
Taxable Profits?
Startup Checklist?
Amazon the new eBay?
Useful Articles
Qualify China Suppliers
Dealing with the Chinese
Sourcing Products Abroad
UK VAT and Import Duties
Approaching Wholesalers
Newsletters
TWF Newsletter - July 08
TWF Newsletter - June 08
TWF Newsletter - Nov 07
Archived Newsletters
Forum Guides
Leaving iTrader Feedback
Reporting a Post
Competitions
Business Article Writing 08
Fantasy Football 2008/9
Resources
The Wholesale Directory
Top  |  Profile  |  Calendar  |  Archive  |  Advertise  |  Contact
Our Network: Wholesale Forums  |  Wholesale Products and Suppliers Directory  |  Wholesale Business Blog and Resources  
Powered by vBulletin® Version 3.8.4 | Copyright © 2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.2.0
© All Rights Reserved. The Wholesale Forums 2004-2009, All Rights Reserved.