I'm really starting to get pissed!!! I don't know what's happening but I got more complaints in 1 week than otherwise in a whole year together.

I sell videogames on Ebay Belgium. In Belgium we speak Dutch and French. For the French speaking part it's very important that a game is playable in French. The box and booklet may be in English. As long as the game is in French it's ok.

I accuratery descripe the language of the instructions and game in each listing (in Dutch and French). Currently I have some games online that can only be played in English. Now i've got several complaints from people that the game they bought wasn't in French, although I clearly described this in the description. Can't they read?

I put a listing for 30 days. After it has been up for 15 days somebody buys the game on wednesday evening. Pays with PayPal so that I can directly ship it because he needs it on saturday. The object was posted the next day. I informed the guy it could be possible he would receive the object after the weekend what happened of course (customer not happy). Why didn't he buy it earlier????

A buyer starts a PayPal dispute 3 days after he bought a game because he didn't receive it yet. He hasn't answered since. I expect he raises it to a claim one of the following days. That's pure theft.

One customer gave me a negative without a warning due to scratches on a second handed game... I mailed him to find a solution. No answer and he made a dispute through PayPal. I asked to return the game and I would give a refund. Today he made a claim of it. Fortunately he only asked for a partitial refund. I've given him instantly. I now send a request through Ebay to review his negative feedback. I've taken a look at his feedback. His feedback is terrible. Several negatives, neutrals, very bad DRS. Personally I don't understand why Ebay didn't suspend him.

Today a complaint from somebody who bought a Metal Gear solid game in English complaining why it wasn't in French. Listing stated clearly that the game was in English

Someone else complaining about a PS3 game that's only in English. Again clearly stated in the listing it can only be played in English. My customer sais I send hem a mail telling him it's a multilanguage game playable in English. I've checked this and I didn't send a single email like that.

My general conditons say clearly I do not accept the returns of second handed games. Brand new games can be returned if still sealed.

I don't know what to do. If I stick to my general conditions I risk to receive 2 negatives (that would be 3 in 1 month). But I'm really getting tired of customers buying first, reading after and leave me with the mess.

I hardly got any complaints before. I have a 2200 feedback with only 1 negative. Everything started out since Ebay forced every shopkeeper on Ebay Belgium to accept PayPal. I never liked PayPal and now I really f*ck*ng hate it!!!

People now first buy and than read. If there's a problem... Oh there's always the buyers protection. The seller can fix the mess...

I start off as a self employed beginning january. I first thought expanding my shop on Ebay. The changes Ebay made lately, has made change my mind.

There are some other sites were I can sell. It are the sites I used before I started on Ebay. First I only had a listing for a large collection of PS2 games. The last 2 months I've increased the number of listings. I can't compare it with Ebay but nevertheless I made a few hundred euro profit by this sites. I still sell lot's of PS1 games. I've put a listing with +- 300 different titles for sale. I really was surprised by the reactions I received. I've already sold +-120. Much more than I did on Ebay.

Conclusion: Yes, I will expand my shop on Ebay once I'm self employed but I will dramatically increase my listings outside of Ebay. I can't make the prices as on Ebay. But without the Ebayfees and especially PayPal, my profit stays about the same without all off the hassle lately. On those sites I can sell under my own conditions. Ebay is really starting to piss me off.

I made a complained about being obliged to accept PayPal. I got a phonecall from the Ebay Client Service. A guy on the phone telling Ebay propaganda for 1 hour but he wasn't able to convince me. I've made a complaint at a consumer organisation and will do again untill I get some reaction. :hitwall::hitwall::hitwall:

I know PayPal is very common in a lot of countries. In Belgium most people don't own a credit card. Until shortly PayPal was something I only used myself when shopping in the UK (no other means to pay). I've veen selling for 2 years without offering PayPal. I never got complaints about this. Hardly anyone asking for it.

Ebay promotes it to shop safely. What it means for me:
September (PayPal started): 22,75 euro PayPalfees
Oktober: 60,40 (+ 300%)
November: as it continues as now it will be more than 100 euro.
Future: I only see a very steep increase.

I know Ebay doesn't allow it, but I've put in every single listing that I want to be paid by a bank transfer. It won't help a bit.... :hitwall::mad:

Sorry for the very long thread but I really had to spit my guts (hope this is the right expression).

Now I'm of to sleep. It's 0:50. I need to get up for work at 06:55.

Feel free te comment :niceone:

All im gonna say is BAD LUCK BUDDY! I SOMETIMES GET THOSE IDIOTS/THEFT as well

Sounds like you are having a really bad time, hope things improve soon for you. Out of 5 listings the other week I had one person say they did not read the listing and did not read the part I said that a mouse only worked if you have a bluetooth connection, they were so aggressive in their email and I got about 6 emails before telling me to cancel and that it was my fault before I had chance to get online!
I also had out of those 5 someone say an item I tested fully twice was broken. I gave the benefit ofthe doubt just in case and sent a replacement and they said the same problem with the next one. Absolutely trying to steal from me and get a refund plus lots of postage costs which make no sense! They have also been so rude and are obviously lying as they already said they had already bought another of the same item off amazon after buying mine off ebay. Paypal will probably side with them as I have no confidence with their stupid resolution thing.

I just felt this week like I wanted to give up. Luckily i'm selling from a site soon and different type of items so hope that goes better! I would love never to go on ebay again, never hear of it or anything they are just making things so unfair and promoting fraud not preventing it.

Anyway thats my rant over! All i'm saying is you are not alone, hopefully its one of those everything comes at once times and they all get sorted.

You could email the buyers asking them to state they are happy with the games being in english, in case they missed the fact in your listing.

What's with the 'lately' stuff.....

eBay selling has got worse ever since they removed the ability for sellers to leave buyers negative feedback. Buyers now feel they can get away with anything.

I'm no expert but difficult customers comes with the territory of having less money in your wallet due to the mess everything is in, in this country. More stressed out people, not much feel good factor anywhere etc etc, maybe I'm wrong.
Unless you are getting lots of trouble/refunds, look at it this way, if you have to refund on return of goods, do it, even if reasons given are ridiculous by buyer, less stress for you, you will sell to someone else anyway, don't bother argueing the toss unless you think its fraudulent etc, chill out without of course giving it all away.....move on, and sell to someone else, which you will, its rare you'll win a chargeback anyway....Your Principles?....well yes, but if it was a fair playing field it would be worth it.

I go out of my way on customer service really, still have some idiot buyers who dont contact you and then leave the silliest neg feedback in the world ever
It happens to use all. Had one today, and sorry to say it but most seem to be from outside UK buyers.
Feedback system is a real real joke

Today another of that kind of "almost a customer".

I'm selling a PS2 that no longer works with some other stuff that no longer works at a very low fixed price. I've stated clearly that the PS2 no longer works and will be for parts only.

Some lady sends a mail to ask if all the cables are included. She would like to buy this as a Santa Claus gift. Luckely she asked first.

I've been googling around. I've found an interesting website:

http://www.paypalsucks.com/

I hope I don't offend somebody. I don't know who's behind the site. A lot of the stories I read on this site are simular to stories I've read in Ebay Forums.

PayPal only gets money out of your pocket. I pay one of my suppliers by credit card. My €'s are converted in £. . Today when I recalculated I had to add € 2,35 per item to my buying price in £. This the extra cost for 15% VAT + Shipment + € > £.

If I would pay by PayPal I guess it would be the double. The exchange course they use isn't accurate (always in their favour). They also add 2,5% to change my € in £. So PayPal doesn't any steel money out of my pocket when selling but also when buying!!!

Everytime I've used my credit card lately, it comes out cheaper than PayPal.