Import Problems?

DataFeeder · 01-11-2009, 01:35 PM

Hi,

I ordered 5 spypens from china, instead of the pens, I got a letter through the door from DHL. Well its not a letter, its a copy of the shipping details from the supplier, along with something that DHL have produced - "supplementary declaration".

Do they have my pens somewhere? Theres no note - nothing at all to say what I have to do next.

Any help appreciated.

**jamestyrer** · 01-11-2009, 01:41 PM

Once they deliver the goods, they will send an invoice in respect of any import duty and VAT. I wouldnt worry as DHL make you sign for deliverys anyway so they havnt sent it to the wrong place!

Give it a couple of days, then ring them, or use your tracking number to locate the parcel

DataFeeder · 01-11-2009, 01:54 PM

Hi,

Thanks for that - I was away last week so they may have been to the house to deliver the pens - not sure, but theres no note here to say theyve been. (I think the docs above came through the post).

Ive got a tracking number from my supplier, but its related to singapore post - (singpost do t com)
nothing to do with DHL or is it? I dont understand to be honest how a parcel gets here through all the logistics and companies.

**DevilShopping** · 01-11-2009, 01:56 PM

Hello,
Most people don't know this but the online chat is very helpful but extremely hard to locate.
http://www.dhl-usa.com/custserv/cont...?nav=ContactUs
On the right hand side there is a link that says 'Speak to Tracking Agent' however only avaliable during weekdays I believe. Give it a try tomorrow, or simply call them.

Warm Regards
DevilShopping

DataFeeder · 01-11-2009, 01:59 PM

Jeez Ive just realised this documentation I have referes to an older order which I already have.
I wish they would have dropped a note of instructions in it - I have absolutely no clue what to do with it and theres no phone number or anything - but it looks like they want cash.

"Total Revenue Payable - 2.74"

WTF?

**jamestyrer** · 01-11-2009, 02:00 PM

Hey, DHL will have already paid this amount over and they should have sent you a proper invoice with details of how to pay them within 30 days.

Id just call DHL and give them the information you have to clear it up

DataFeeder · 01-11-2009, 06:00 PM

Thanks for the info - I will go through the post and see if theres something ive missed - then give them a ring to see how this works. I dont want to be fined down the line for this - or worse, I always like to have my taxes etc paid up.

**jamestyrer** · 01-11-2009, 06:02 PM

You wont get fined, DHL will just chase you for payment as any other supplier would!