Originally Posted by greedyboy

I agree. Just going through the options.

It just doesn't make sense that the items are missing.

I know, see what happens tomorrow.

If they held full package fair do's but taking 24 consoles out and leaving chargers is a bit weird.

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good luck with this will your a great guy just abit of moral support cant offer much more

Hate to say it, but they may also have been stolen. We have had literally dozens of orders (not consoles, mainly phones) received with missing memory cards and/or chargers, etc. Phones are always there, but many accessories / add-ons missing.

This is with a supervisor standing there watching the orders being packed and signing off on them being complete. It has gotten to the point we were suspecting the Chinese customs people. There is also a middle party in most shipments from China, the shipping agent whose employees or contractors pick up the packages from the seller. Then the shipping agent is responsible to get them to the correct carrier. Unlike the US and I assume the UK, the express companies do not send their people for the pickups.

So there are many hands involved. We've never encountered entire shipments being stolen, just the little things inside.

One exception, We did ship 50 consoles to a buyer in Boston and he claimed he only get 46, that the package had been opened, etc. Never got to the bottom of that one, but other than than one I've never had a package "raided" for major units.

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You sell these refurb consoles also Pete, what is your stand point or understanding on the legalities of them? inc their boxes etc...?

Originally Posted by Pete

Hate to say it, but they may also have been stolen. We have had literally dozens of orders (not consoles, mainly phones) received with missing memory cards and/or chargers, etc. Phones are always there, but many accessories / add-ons missing.

This is with a supervisor standing there watching the orders being packed and signing off on them being complete. It has gotten to the point we were suspecting the Chinese customs people. There is also a middle party in most shipments from China, the shipping agent whose employees or contractors pick up the packages from the seller. Then the shipping agent is responsible to get them to the correct carrier. Unlike the US and I assume the UK, the express companies do not send their people for the pickups.

So there are many hands involved. We've never encountered entire shipments being stolen, just the little things inside.

One exception, We did ship 50 consoles to a buyer in Boston and he claimed he only get 46, that the package had been opened, etc. Never got to the bottom of that one, but other than than one I've never had a package "raided" for major units.

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Yours are from a different rebuilder, so it may be a package design problem or something of that sort.

We ship in lots of 100 to Japan and they go right through Japanese customs.

Same with the US, I have buyers there buying in 50s and 100s and no problem with US customs. Ship by DHL, who play by the book and we make no attempts to avoid any duties or fees, our customers are legitimate companies who play by the rules.

That may change tomorrow, but we've never had any problem with customs. My only problem is getting enough to fill orders. We can literally sell more than the factory can produce, we are now their sole customer and they can't keep up.

The fact that there is a heatwave in Shenzhen and the Chinese government has shut off electricity to all factories for the last 3 or 4 days isn't helping much, either.

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Anything further on this?

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Pete it could take 10 days for brand holder to decide9if that is what is holding it up) and they can request in writing a further extension of 10 days so we could be looking at 20 days tops for him to get a reply.

Originally Posted by Pete

Anything further on this?

damn harsh puts me off importing that would prob happen to me my first go. Thats how unlucky i am.
Hope you sort it out soon.

Originally Posted by lori5000

damn harsh puts me off importing that would prob happen to me my first go. Thats how unlucky i am.
Hope you sort it out soon.

I lost nearly £10k on my first go - have to work my socks off now to make that back - lol

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I had 5 boxes in customs for around 4 weeks on my first order, they are a bloody nightmare, between DHL and customs they couldn't score in a brothel!

Had the MP3's taken, all I can conclude is because there was a logo owned by Apple on the boxes, I asked to have the MP3 and let them keep the boxes, this was declined.

Hope it all works out Will

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