Guys, i am selling some sall (under a4 size) mirrors on ebay. I thought i'd done quiert a good job of packaging them (in bubble wrap with cardboard over the glass, inside an envelope) but unfortunatly today one of my customers advised em his mirror arrived damaged.

Ive had a look on royal mail website and to make any claim from what i can gather it would be the buyer that would have to claim. I've already told the buyer i will post him a replacement mirror out as i dont want any bad feedback and want to keep my customers happy, but what is the best way of dealing with this kind of thing in the future (obviously apart from better packaging).

Im charging under £2 for postage so am sending it by "large letter" so putting it into a box would increase my postage over the £2 mark.

On this occasion i am calling it a draw, send out a new mirror and take the loss (well still a slight profit), but i dont want to be doing this again if royal mail damage any more.

Any advice would be appreciated.

You can make the claim from Royal Mail for the cost price only (£39 and under) - the sender should make the claim.

If you send as a large letter the postman will drop it through the letter box and it will probably break no matter how well you package it. The only way round this is to send it in a box with much more packing.

I would suggest bubble wrap, cardboard and either packing peanuts or shredded paper.

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hiya
if you used just an envelop then that could be the reason i send loads of fragile items but always boxed and with peanuts and bubble wrap, no claims from 1200 + items
cheers
paul

The item was bubble wrapped too and with cardboard in there but it obviously wasnt enough

Think i might have to put the p&p price up a tab and start sending them in boxes, don't want to have any more breakages.

Thanks Guys

From my experience any items which are under fragile or contains breakable material eg glass, pottery do not come under the couriers extended liability policy. This is because the item get thrown onto conveyor belts and sorted out that way and the insurance company knows this and wont insure them. You will be expecting it to send it at our own risk. If you find a courier who will insure you and cost is cheap/reasonable please let me know as I need a courier who will take glass. Thanks

A box with peanuts or find a pack and ship place that offers air bags.

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slgoods is correct, RM and almost all couriers will not cover you for glass, and no matter how well you package the mirrors they WILL get damaged sooner or later, one reason so many firms don't deal in them.

Having read slgoods post in regards to insurance, if couriers cannot offer insurance on these type of goods then there would be no reason on having a browse at our pick & pack service...

Although our standard charge is £4 per package (or £1.75 per jiffy bag), depending on the amount of items your sending - we could probably do you a better deal of which will help you be better off. (see sig).

All the best,
Steve