Hey guys, just had this reply email sent and just wanted to check if this is the norm for doing business as I'm a little anxious about handing over a copy of my I.D. and CC.
Dear ************,
Thanks for your email.
We can understand your concern in this matter. You are kindly advised that your account has been disabled and your orders have been frozen by us for security purpose. To have your account to be reviewed for reactivation, please provide us with the document proof that you used your own credit card when you made the payment, such as a copy of your business license (or your ID card), Cover side of Credit Card and the credit card bank statement. Please send them to
yuanzheng.zhouyz@alibaba-inc.com since the service email address
alibaba@service.alibaba.com is unable to receive attachment. You can also send them by fax to the attention of Elisa at: 0086-571-89815502. Please include your Member ID and email address on the fax. After receiving these documents, the relevant colleague will check and act accordingly. And our relevant colleague will reply to you within 3 working days.
We appreciate your understanding and cooperation on this matter.
If you have any further questions, please visit our Help Center at
http://www.alibaba.com/help or contact us at anytime.
Sincerely,
Alibaba.com Service Team
Email:
alibaba@service.alibaba.com