The Wholesale Forums

[JasonG]

Hi not sure this should go into bad supplier as the site has lots of random factories and lone sellers,please move thread if its in the wrong place
but im having problems with someone, I recived my order and half of its damaged i have photographed this and sent it to the person but they are just playing dumb and trys to fob me off. Do i have any legs to stand on as i hear that paypal and dhgate normally always see the the sellers favour (as ive seen in a lot of neg feedback)

Is there anything i can do?

Thanks

[StrictlyUrban]

Raise a dispute and get the website involved to mediate

[wholesaleguru87]

put a hold on your money on paypal - if the seller has not already added the funds to their bank account.

also contact dhgate direct expressing your problems

[Andy777]

PayPal won't investigate the condition of goods I'm afraid so no chances with that.

But if you paid via DH Gate Escrow and haven't released the money yet, get in touch with them and follow procedure of opening a dispute.