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DHL shipment held - available upon receipt of payment

Discussion in 'Payment & Shipping' started by crushedinc, Feb 27, 2011.

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  1. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    202
    Paid to release my item on Friday but the tracking hasn't updated and still says I need to pay. I phoned them up to check they received my payment, which they said they had.

    They said it will be delivered Monday. Why hasn't the tracking been updated yet though?

    Thanks
  2. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    202
    Anyone got any insight?
  3. Pete

    Pete

    Joined:
    May 30, 2005
    Messages:
    14,103
    Monday is a work day, Sunday is not.

    Take the day off and begin fretting if it is not delivered by this time tomorrow.

    DHL has never been great at updating their tracking info. Just put it out of your mind. They said it will be delivered tomorrow, so give them a chance.
  4. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    202
    Thanks for the advice. Your right in what your saying.
  5. MSFB

    MSFB

    Joined:
    Dec 13, 2010
    Messages:
    2,218
    they will update it once its left wherever theyre storing it and is in the truck on its way to you. so check at 9:30 am on monday at it should be updated.

    shame it came on friday.

    btw this system sucks cos it basically adds an extra day onto every delivery.
  6. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    202
    Just a quick update for anyone getting that has this problem in the future.

    DHL now require you to pay tax on most cases before they release the goods to you. Unfortunately if you have a parcel go in on a Friday and in some cases a Thursday depending on the time of day, you will not have it delivered until Monday.
  7. UKbuyer1

    UKbuyer1

    Joined:
    Oct 30, 2009
    Messages:
    8,260
    Although not on all, I had a bill this morning from DHL from something I received on 15/01
  8. uhafmail

    uhafmail

    Joined:
    Aug 25, 2008
    Messages:
    6,432
    The plan is to integrate payment before delivery on ALL imports over the next 6 months.
  9. hardwareheroes

    hardwareheroes

    Joined:
    Oct 6, 2007
    Messages:
    7,611

    You could phone them and pay for it BEFORE it's due to be delivered and, in this way, you will avoid any possible delays.
  10. JJ1990

    JJ1990

    Joined:
    Mar 28, 2012
    Messages:
    47
    Hi, I have a product that is being couriered by DHL and I paid for the delivery or so I thought however after tracking it it is in birmingham ( where I live ) and it says its available for collection upon receipt of payment.

    What do I need to do? thanks alot
  11. shaununo

    shaununo

    Joined:
    Oct 11, 2010
    Messages:
    3,178
    Goto https://epayments.dhl.co.uk/

    This is the DHL payment website, you enter the waybill number and can then pay the bill owed by credit card, visa card, etc they will probably deliver package tomorrow if paid today.

    This payment required is for vat collection and the customs clearance charge by DHL.
  12. mdsltd

    mdsltd

    Joined:
    May 20, 2009
    Messages:
    3,308
    Pay the DHL bill = Delivery - Simple! :rolleyes:
  13. JJ1990

    JJ1990

    Joined:
    Mar 28, 2012
    Messages:
    47
    Brilliant thanks alot for the help!!

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