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eBay buyer claims my product is fake - she will be sued unless withdrawn

Discussion in 'eBay, Amazon & Online Marketplaces' started by arganoiluk, Aug 12, 2011.

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  1. arganoiluk

    arganoiluk

    Joined:
    Jan 28, 2011
    Messages:
    147
    I've had a negative feeback from an unhappy ebay buyer (who obviously couldn't be bothered to contact me before leaving neg feedback).

    She's claimed that the argan oil I sold her was fake.

    I don't mind if she doesn't like what I've sold her, but I'll be damned if I'm going to let her get away with telling people I sell fake products. :mad::mad::mad:

    I've sent her a message and email that I will sue her for libel if she doesn't withdraw the claim about the oil being fake.
  2. TheDevil

    TheDevil

    Joined:
    Oct 27, 2009
    Messages:
    4,941
    I really don't think this wil hold up and I think you need to watch what you say becaue if you threaten her eBay may ban you.

    Goodluck though.

    Alan
  3. super_touring

    super_touring

    Joined:
    Apr 6, 2011
    Messages:
    864
    Would be carefull how you approach her.

    I followed an interesting thread on another forum where a purchaser of some shoes/boots claimed they were fake, but the seller was 100% sure they were not. Seller went in all guns blazing and so woman buyer went to the ends of the earth to be prooved right, calling in Trading Standard, Ebay, Police, Original UK Suppliers and Foreign Manufacturers!!

    Even when told by trading standards she did not have a claim she continued her crusade. Not an easy situation for the seller, who had done nothing wrong, other than to sell to the wrong person.
  4. shaununo

    shaununo

    Joined:
    Oct 11, 2010
    Messages:
    3,179
    You may be better off emailing or ringing ebay customer services with a copy of your wholesale purchase order from your supplier to prove that you have bough from a legit source and faxing or emailing this over and asking ebay to remove the negative feedback instead of any threatening emails to your customer, etc. Just cut her out of the picture and try to get ebay to sort it.

    Good luck anyway.
  5. raze599

    raze599

    Joined:
    Oct 20, 2010
    Messages:
    219
    Yes going directly to eBay is the best thing. Contacting the buyer saying you're going to sue them isnt the most likely of things to work.
  6. steveshaw

    steveshaw

    Joined:
    Aug 13, 2010
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    601
    How do you guys sleep knowing any time you can be out of business with a few words on eBay.
  7. raze599

    raze599

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    Oct 20, 2010
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    Its scary lol :|
  8. super_touring

    super_touring

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    I am more scared of Ebay shutting me down for no reason as this is genuinely more likely.
  9. arganoiluk

    arganoiluk

    Joined:
    Jan 28, 2011
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    Everything worked out fine - she removed the negative feedback and left positive feedback instead.

    This was not a branded product, it was argan oil, which I bought from an importer based in France.

    In turn, they bought it from a French-Moroccan company that has its own production unit to produce argan oil in Morocco.

    I have no problem if people don't like the product - I do have a problem if people make a false claim that it's fake.

    Anyway, everything's sorted out now.
  10. ResellerLad

    ResellerLad

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    Messages:
    4,350
    Sounds like your scare tactics worked.
  11. steveshaw

    steveshaw

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    Aug 13, 2010
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    601
    Well done Mark glad it worked out for you.
  12. S.J

    S.J

    Joined:
    Aug 10, 2011
    Messages:
    23
    That is the trouble with ebay, one piece of negative feedback no matter how fair or unfair can have a dramatic effect.
  13. crispydog

    crispydog

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  14. footyhut

    footyhut

    Joined:
    Sep 9, 2011
    Messages:
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    So what would you send with that and if I'm based in Wales would I still send it to Dublin?
  15. footyhut

    footyhut

    Joined:
    Sep 9, 2011
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    Also would you have the address saved anywhere to hand please?
  16. crispydog

    crispydog

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    May 7, 2009
    Messages:
    2,085
    Just fill in the form with details of the defamatory feedback comment.
    You can scan & upload it to Ebay here:http://upload.ebay.co.uk/?ref=7x3
    or post to Ebay at:
    Ebay
    Trust & Safety
    Atrium Building, Old Navan Road, Blanchardstown, Dublin 15
  17. footyhut

    footyhut

    Joined:
    Sep 9, 2011
    Messages:
    30
    Thanks for that. I have had people threaten me in the past with negative feedback and I've managed to keep my 100% so far but this will give me a little confidence if I'm being screwed with unfairly

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