eBay buyer claims my product is fake - she will be sued unless withdrawn

Discussion in 'eBay, Amazon & Online Marketplaces' started by arganoiluk, Aug 12, 2011.

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  1. arganoiluk

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    Jan 28, 2011
    I've had a negative feeback from an unhappy ebay buyer (who obviously couldn't be bothered to contact me before leaving neg feedback).

    She's claimed that the argan oil I sold her was fake.

    I don't mind if she doesn't like what I've sold her, but I'll be damned if I'm going to let her get away with telling people I sell fake products. :mad::mad::mad:

    I've sent her a message and email that I will sue her for libel if she doesn't withdraw the claim about the oil being fake.
    #1 Mark, Aug 12, 2011

  2. TheDevil

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    I really don't think this wil hold up and I think you need to watch what you say becaue if you threaten her eBay may ban you.

    Goodluck though.

    Alan
    #2 Alan, Aug 12, 2011

  3. super_touring

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    Would be carefull how you approach her.

    I followed an interesting thread on another forum where a purchaser of some shoes/boots claimed they were fake, but the seller was 100% sure they were not. Seller went in all guns blazing and so woman buyer went to the ends of the earth to be prooved right, calling in Trading Standard, Ebay, Police, Original UK Suppliers and Foreign Manufacturers!!

    Even when told by trading standards she did not have a claim she continued her crusade. Not an easy situation for the seller, who had done nothing wrong, other than to sell to the wrong person.
    #3 Dai, Aug 12, 2011

  4. shaununo

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    You may be better off emailing or ringing ebay customer services with a copy of your wholesale purchase order from your supplier to prove that you have bough from a legit source and faxing or emailing this over and asking ebay to remove the negative feedback instead of any threatening emails to your customer, etc. Just cut her out of the picture and try to get ebay to sort it.

    Good luck anyway.
    #4 Shaun, Aug 12, 2011

  5. raze599

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    Yes going directly to eBay is the best thing. Contacting the buyer saying you're going to sue them isnt the most likely of things to work.
    #5 Saqib, Aug 12, 2011

  6. steveshaw

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    How do you guys sleep knowing any time you can be out of business with a few words on eBay.
    #6 Steve Shaw, Aug 12, 2011

  7. raze599

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    Its scary lol :|
    #7 Saqib, Aug 12, 2011

  8. super_touring

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    I am more scared of Ebay shutting me down for no reason as this is genuinely more likely.
    #8 Dai, Aug 13, 2011

  9. arganoiluk

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    Everything worked out fine - she removed the negative feedback and left positive feedback instead.

    This was not a branded product, it was argan oil, which I bought from an importer based in France.

    In turn, they bought it from a French-Moroccan company that has its own production unit to produce argan oil in Morocco.

    I have no problem if people don't like the product - I do have a problem if people make a false claim that it's fake.

    Anyway, everything's sorted out now.
    #9 Mark, Aug 13, 2011

  10. ResellerLad

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    Sounds like your scare tactics worked.
    #10 Luke, Aug 13, 2011

  11. steveshaw

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    Well done Mark glad it worked out for you.
    #11 Steve Shaw, Aug 13, 2011

  12. S.J

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    That is the trouble with ebay, one piece of negative feedback no matter how fair or unfair can have a dramatic effect.
    #12 S.J , Aug 13, 2011

  13. crispydog

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    #13 Russ, Aug 13, 2011

  14. footyhut

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    #14 Shaun, Sep 15, 2011

  15. footyhut

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    Also would you have the address saved anywhere to hand please?
    #15 Shaun, Sep 15, 2011

  16. crispydog

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    Just fill in the form with details of the defamatory feedback comment.
    You can scan & upload it to Ebay here:http://upload.ebay.co.uk/?ref=7x3
    or post to Ebay at:
    Ebay
    Trust & Safety
    Atrium Building, Old Navan Road, Blanchardstown, Dublin 15
    #16 Russ, Sep 15, 2011

  17. footyhut

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    Thanks for that. I have had people threaten me in the past with negative feedback and I've managed to keep my 100% so far but this will give me a little confidence if I'm being screwed with unfairly
    #17 Shaun, Sep 15, 2011

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