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PayPal and eBay Contact Telephone Numbers - Reach humans with this list!

Discussion in 'Payment & Shipping' started by nathanuk, May 8, 2009.

  1. nathanuk

    nathanuk Banned Member

    Joined:
    May 7, 2007
    Messages:
    331
    Hi, i was looking for a number for ebay and came across this it may be usefull for alot of people.

    Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank account or credit card without permission, or just the simple impenetrable, rude, and useless customer service can surely appreciate this list. There's contact info for executive relations, high executives, practically every department, and more, both US and international. The information comes courtesy of Screw-Paypal.com, a site started by a man who says Paypal wrongfully denied access to his funds for four years. I guess that's how long it takes to track down every single piece of Paypal contact info. He got his money back eventually, and you can too, with the email addresses and phone numbers inside...

    PayPal Phone Numbers: America & Canada

    1-408-967-5033 (TOLL NUMBER) Michael Oldenburg, HE WANTS TO HEAR YOUR COMPLAINTS!
    1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
    1-402-935-2050 (Toll Number)
    1-888-215-5506 (Toll Free Number)
    1-888-221-1161 (Toll Free Number)
    1-408-376-7400 (Toll Number)
    1-408-376-7514 (Toll Fax Number) PayPal, San Jose, General Fax #
    1-650-864-8000 (Toll Number)
    1-402-935-2284 (Toll Number — Banking and Check Issues)
    1-402-935-2212 (Toll Number — ACH Processing & Check Services)
    1-402-935-2255 (Toll Number — Account Review Department)
    1-402-935-2257 (Toll Number — Account Review Department)
    1-402-935-2223 (Toll Number — PayPal Compliance)
    1-402-935-2250 (Toll Number — PayPal Compliance)
    1-402-935-2000 (Toll Number — Customer Service Department)
    1-402-935-2007 (Toll Number — Customer Service Department)
    1-402-935-5181 (Toll Number — Debit Card Services)
    1-402-935-2116 (Toll Number — Escalations Department)
    1-402-935-2129 (Toll Number — Escalations Department)
    1-402-935-2238 (Toll Number — Management, Escalations Department)
    1-402-935-2239 (Toll Number — Fraud Prevention Department)
    1-402-935-2251 (Toll Number — Manager, Resolutions Department)
    1-650-251-1101 (Toll FAX Number — Never Fax w/o a Case Number!)
    1-408-376-7514 (Toll FAX Number — Never Fax w/o a Case Number!)
    1-408-967-1005 (Toll Number — Amanda Pires, PayPal Media Relations)
    1-402-537-5755 (Toll FAX Number — PayPal Chargeback Department)
    1-402-938-2337 (Toll FAX Number — Compliance Department)
    1- 303-395-2802 (Toll FAX Number — Compliance Department)

    PayPal Phone Numbers: America & Canada — Senior Agents

    Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you (among other things as well). PayPal Office of Executive Escalations:

    1-402-952-8691 (Thomas, PayPal Executive Dying to Receive Your Call)
    1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)
    1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)
    1-402-952-8691 (Thomas, Senior Agent, Dying to Receive Your Call)
    1-402-935-2172 (Adam Braasch, Senior Agent)
    1-402-952-8902 (Gabriel, Agent, Executive Escalations)
    1-402-935-2268 (Beth Beutler, Senior Agent)
    1-402-935-5146 (Leslie Byrne, Senior Agent)
    1-402-935-2399 (Janyce Erikson, Senior Agent)
    1-402-935-5145 (Melody Fry, Senior Agent)
    1-402-935-2174 (Jackie Hart, Senior Agent)
    1-402-935-2229 (Michael Lazure, Senior Agent) *ACH/Wire Expert*
    1-402-935-5163 (Rick Martin, Senior Agent)
    1-402-935-5073 (Stephanie Mikovec, Senior Agent)
    1-402-935-2157 (Megan Moore, Senior Agent) *WORKS WEEKENDS*
    1-402-935-3533 (Peggy Pattavina, Senior Agent)
    1-402-935-2331 (Tara Stevens, Senior Agent)
    1-402-938-3532 (Megan Wetzel, Senior Agent)

    PayPal Phone Numbers: United Kingdom

    08707/ 307 191 (UK Calling Rates Apply)
    0870/730-7191 (UK Calling Rates Apply)
    0208/ 6053000 (Landline Phone Number)
    020/8605 3001 (UK FAX — UK Calling Rates Apply)

    PayPal Phone Numbers: Australia

    (02) 8223 9500 (Australian Toll Rates Apply)
    1800 073 263 (Toll Free Number)
    (02) 8223 9555 (Fax Number Australia — AU Calling Rates Apply)
    (02) 8223 9501 (Fax Number Australia — AU Calling Rates Apply)

    PayPal Phone Numbers: Deutschland

    0180/ 500 66 27 (14 Euro Cents Per Minute)
    0870/730-7191 (Calling Fees Apply)
    030-8019-5161 (PayPal/eBay Hauptquartier)
    030-8019-5252 (FAX nummer PayPal/eBay Hauptquartier)

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    eBay Address/eBay CEO Home Address

    eBay Inc.
    2145 Hamilton Avenue
    San Jose, CA 95125
    USA

    eBay Contact Information United Kingdom

    0700 500 3229 (eBay General Number — UK Calling Rates Apply)
    020 8605 3111 (UK Power Seller's Help Line — UK Calling Rates Apply)
    0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)
    0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)

    eBay Address UK

    eBay UK Ltd, Complaints Department
    PO Box 659, Richmond-upon-Thames
    Surrey, TW9 1TX

    eBay (UK) LTD,
    P.O. Box 9473
    Dublin 15
    Ireland

    PayPal Buyer Credit 866-571-3012 Say "agent" at each prompt, ignoring messages.
    PayPal F 888-221-1161 Press 0 at each prompt, ignoring messages.

    300 other internal numbers that might get you what you're looking for...

    (402)935-2114 Kay P. ACH / Check Service
    (402)935-2212 ACH Processing Main Line ACH / Check Services
    (402)935-2284 cindy ACH / Check Services Processing / Bank Only
    (402)935-2295 Chuck ACH / Check Services Processing Manager
    (402)935-2255 Jasmine Account Review
    (402)935-2256 Jamie Account Review
    (402)935-2257 Jamie Account Review
    (402)935-2328 Chris Account Review
    (402)935-2333 Luke Account Review
    (402)935-2114 Kay P. ACH / Check Services
    (402)935-2212 ACH Processing Main Line ACH / Check Services
    (402)935-2284 cindy ACH / Check Services Processing / Bank Only
    (402)935-2295 Chuck ACH / Check Services Processing Manager
    (402)935-2223 Sheryl AUP Compliance
    (402)935-2250 Katrina AUP Compliance
    (402)935-2275 Lisa AUP Compliance
    (402)935-2332 Julie Gonzales AUP Compliance
    (402)935-5140 Alahandre Elise(?) AUP Compliance
    (402)935-2029 Todd Business Development
    (402)935-5126 Shane Business Development Schedule: 8:30~5PM M-F
    (402)935-5197 Ken Holston Business Development Business Management & Account Management
    (402)935-2000 Call Center Inbound Call Center
    (402)935-2007 Call Center Inbound Line Call Center
    (402)935-2012 Call Center Inbound Call Center
    (402)935-2011 Call Center Inbound Call Center
    (402)935-2014 Call Center Inbound Call Center
    (402)935-2017 Call Center Inbound: Debit Cards Call Center
    (402)935-2019 Call Center Inbound Call Center
    (402)935-2021 Call Center Inbound Call Center
    (402)935-2022 Call Center Inbound Call Center
    (402)935-2023 Call Center Inbound Call Center
    (402)935-2024 Call Center Inbound Call Center
    (402)935-2025 Call Center Inbound Call Center
    (402)935-2030 Call Center Inbound Call Center
    (402)935-2050 Call Center Inbound Call Center
    (402)935-2053 Call Center Inbound: Premier Services Call Center
    (402)935-2057 Call Center Inbound Call Center
    (402)935-2065 Call Center Inbound Call Center
    (402)935-2079 Call Center Inbound Call Center
    (402)935-2080 Call Center Inbound Call Center
    (402)935-2081 Call Center Inbound Call Center
    (402)935-2082 Premier Service Line Call Center
    (402)935-2084 Call Center Inbound Call Center
    (402)935-2085 Call Center Inbound Call Center
    (402)935-2092 Call Center Inbound Call Center
    (402)935-2100 Call Center Inbound Call Center Premier Services Line
    (402)935-2106 Call Center Inbound Call Center Premier Services Line
    (402)935-2107 Call Center Inbound Call Center
    (402)935-2124 Call Center Inbound Call Center
    (402)935-2148 Call Center Inbound Call Center
    (402)935-2166 Call Center Inbound Call Center
    (402)935-2194 Call Center Inbound Call Center
    (402)935-2233 Call Center Inbound Call Center
    (402)935-2300 Call Center Inbound Call Center
    (402)935-2323 Call Center Inbound Call Center
    (402)935-5119 Call Center Inbound Call Center
    (402)935-2165 Jessica Card Services
    (402)935-2396 Tamara Spurlock Card Services
    (402)935-5181 Lisa Weaver Card Services Debit Card Team
    (402)935-2015 Teresa Rains Charge Backs
    (402)935-2141 Mikalea Charge Backs
    (402)935-2152 Anna Charge Backs
    (402)935-2189 Margaret Charge Backs
    (402)935-2340 Debbie Charge Backs
    (402)935-2063 Taj Education Team Product Education
    (402)935-2064 Dona Education Team
    (402)935-2116 Elizabeth Executive Escalations Works closely w/Tiffany(detp.mgr). Very Responsive.
    (402)935-2129 Joe Executive Escalations
    (402)935-2156 Brian Executive Escalations
    (402)935-2157 Megan Executive Escalations
    (402)935-2172 Adam Executive Escalations
    (402)935-2173 John Executive Escalations
    (402)935-2174 Jackie Executive Escalations
    (402)935-2192 Eric Executive Escalations
    (402)935-2128 Stacy Executive Escalations
    (402)935-2228 Stacy Executive Escalations
    (402)935-2238 Tiffany Executive Escalations Manager of Executive Escalations.
    (402)935-2268 Beth Executive Escalations
    (402)935-2269 Michelle Executive Escalations Schedule: Tues~Thur 9:30AM~8PM
    (402)935-2334 Luke Executive Escalations
    (402)935-5145 Melanie Executive Escalations Schedule: M-F 4PM~Mid. CST
    (402)935-5146 Leslie Executive Escalations
    (402)935-5163 Rick Martin Executive Escalations
    (402)935-2112 Gloria Finance
    (402)935-2207 Jeremy Finance
    (402)935-2371 Julie Finance
    (402)935-2239 Collin Fraud & Security Fraud Prevention
    (402)935-2267 Mark Fraud & Security Trust & Safety
    (402)935-2272 Michael Fraud & Security Protection Services
    (402)935-2366 Suzanne Combes Brown Fraud & Security Risk Management Manager
    (402)935-2368 Sheryl London Fraud & Security Protection Services: Senior Agent
    (402)935-5134 Bill Gray Fraud & Security Internal Audit. Mountain View Office: 650-864-8046
    (402)935-2044 Paula Adams Global Services Global Help Desk
    (402)935-2127 Amy Bush Global Services
    (402)935-2048 Joyce Brown Human Resources Training Department
    (402)935-2051 Melanie Human Resources Training Department
    (402)935-2128 Michelle Human Resources HR/Benefits Coordinator
    (402)935-2169 Sterling Blackwell Human Resources Employee Development
    (402)935-2283 Amy Human Resources Staffing
    (402)935-2318 John Latke Human Resources Training Department
    (402)935-2339 Michelle Mullis Human Resources
    (402)935-5128 Michelle Human Resources Benefits Coordinator
    (402)935-2001 IVR Testing Line Internal / IT Tests voice recognition, play around.
    (402)935-2004 IVR Testing Line Internal / IT Tests voice recognition, etc.. play around
    (402)935-2026 Password Prompt (?) Internal / IT Line immediately prompts for password. Unsure of it's use.
    (402)935-2032 Employee Attendance Line Internal / IT (try user: 1234 pass:1234, works to play around with)
    (402)935-2069 ECS System Testing Internal / IT Play around, not sure of purpose.
    (402)935-2299 Internal Software Helpdesk Internal / IT
    (402)935-5100 Employee Attendance Line Internal / IT (user: 1234 / pass: 1234 to play around)
    (402)935-5151 Hold Music / Advertisement Internal / IT Test Line for Hold Music ?
    (402)935-5149 Monitoring Line? Internal / IT
    (402)935-5168 Monitoring Line Internal / IT
    (402)935-5184 Gene (or Steve) Internal / IT Technical Support Manager
    (402)935-5199 Call Center Status Line Internal / IT This ext. will place the call center in Emergency or Normal state.
    (402)935-2274 Matthew Member Services Member Services Supervisor
    (402)935-2321 Michelle Member Services Supervisor (Sat/Sun/Mon 11A~Mid)
    (402)935-2357 Terry Dale Member Services
    (402)935-5161 Tim Loban Merchant Fraud & Risk Weekend Supervisor (Sat/Sun/Mon 11AM~Mid)
    (402)935-5169 Alicia Merchant Fraud & Risk
    (402)935-2074 Tammy Galvin Quality Development
    (402)935-2226 Jenny Quality Development
    (402)935-2034 Janie Bartlett Resolution Services
    (402)935-2132 Bryant Resolution Services Team Leader
    (402)935-2241 Lynn Vogue Resolution Services
    (402)935-2251 Mike McCormick Resolution Services Resolution Services Supervisor
    (402)935-2266 Rich H. Resolution Services
    (402)935-2353 Lorie Kilstrom Resolution Services
    (402)935-5120 Tim Underlow Resolution Services Product Education Trainer for Resolution Services
    (402)935-5141 Resolutions Department Line Resolution Services
  2. Trade Bright

    Trade Bright

    Joined:
    May 6, 2009
    Messages:
    180
    Very useful!
  3. nathanuk

    nathanuk Banned Member

    Joined:
    May 7, 2007
    Messages:
    331
    I think OP should sticky this.. i also found it very usefull, I have to say Ebay and Paypal i have never had a problem with them i think there great and so is there customer service.
  4. Money

    Money

    Joined:
    Feb 15, 2009
    Messages:
    344
    nice list
  5. K90

    K90

    Joined:
    May 8, 2009
    Messages:
    56
    Thanks for this.
  6. ibz92

    ibz92

    Joined:
    Jun 23, 2009
    Messages:
    29
    You must have put alot of effort into this.

    Thanks
  7. tecdb

    tecdb

    Joined:
    Feb 14, 2007
    Messages:
    74
    I only needed the u.k. info, so have pulled that out.
    Thanks to nathanuk for the original........


    +++++++++++++++++++++++++++++++++++++++
    PayPal Phone Numbers: United Kingdom

    08707/ 307 191 (UK Calling Rates Apply)
    0870/730-7191 (UK Calling Rates Apply)
    0208/ 6053000 (Landline Phone Number)
    020/8605 3001 (UK FAX — UK Calling Rates Apply)

    PayPal Addresses: United Kingdom

    PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey,
    TW9 1EJ
    PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449,
    Luxembourg

    eBay (UK) LTD,
    P.O. Box 9473
    Dublin 15
    Ireland

    PayPal Email Addresses

    Avoid using PayPal's automated email submission center — that email goes straight
    to New Delhi, India where you will get a prompt reply back that has nothing to do
    with what you asked in the first place. For faster results, email the following
    departments (where people with decision making authority can help you or not help
    you):

    [email protected] (Michael Moldenburg, Paypal Complaints)
    [email protected] (Scott Thompson, PayPal President)
    [email protected] (Mary Hentges, CFO PayPal)
    [email protected] (PayPal Office of Executive Escalations)
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected] (Unmonitored)
    [email protected]
    [email protected]
    [email protected]
    [email protected] (Let public relations know you are filing complaints)
    [email protected] (Amanda Pires — Media Relations Contact)
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]

    Tip: Send your problem to EVERY PayPal email address that you can find, not just
    one. That way you have different people and different departments dealing with
    your problem.

    eBay Email Addresses

    [email protected] (Report Spoof or Phishing Emails/Websites)
    [email protected] (eBay Executive Relations)
    [email protected] ( Matthew J. Bannick, President, eBay International)
    [email protected] (eBay Government Relations Department)
    [email protected] (President, eBay North America)


    eBay Contact Information United Kingdom

    0700 500 3229 (eBay General Number — UK Calling Rates Apply)
    020 8605 3111 (UK Power Seller's Help Line — UK Calling Rates Apply)
    0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)
    0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)

    eBay Address UK

    eBay UK Ltd, Complaints Department
    PO Box 659, Richmond-upon-Thames
    Surrey, TW9 1TX

    eBay (UK) LTD,
    P.O. Box 9473
    Dublin 15
    Ireland
    ComingOfAge88 likes this.
  8. Ultravox

    Ultravox

    Joined:
    Jun 7, 2009
    Messages:
    3,226
    Great list. Very useful.
  9. LOWRIDER

    LOWRIDER

    Joined:
    Oct 22, 2008
    Messages:
    2,411
    The whole nine yard!!!
  10. E-supreme

    E-supreme

    Joined:
    Jul 2, 2009
    Messages:
    14
    Great stuff!
  11. kotpierdzibonk

    kotpierdzibonk

    Joined:
    Aug 3, 2009
    Messages:
    1
    Nice stuff dude! Will flood those ignorants with complaints now :dance:
  12. Ryan01728

    Ryan01728

    Joined:
    Aug 17, 2009
    Messages:
    70
    Thank you.

    Ebay has the worst customer service ever! i sent an email to them 5 days ago and still no response??

    Ryan
  13. Littlesparrow

    Littlesparrow Banned Member

    Joined:
    Sep 12, 2009
    Messages:
    19
  14. Ryan01728

    Ryan01728

    Joined:
    Aug 17, 2009
    Messages:
    70
    HA, i still cant get through to this incompetent people!
  15. AdamSilveston

    AdamSilveston Banned Member

    Joined:
    Jan 15, 2009
    Messages:
    568
    Great Info

    I wonder if one day someone from eBay or PayPal might join the forum?

    That would be fun!
  16. Mitch

    Mitch

    Joined:
    Feb 7, 2009
    Messages:
    1,128
    I think this post deserve much praise as these details are like gold dust!
  17. Ryan01728

    Ryan01728

    Joined:
    Aug 17, 2009
    Messages:
    70
    Yes the contact details are incredibly hard...it be even better if they had agents.
  18. NewBoy4Now

    NewBoy4Now

    Joined:
    Sep 15, 2009
    Messages:
    5
    My goodness, Nathan, you must NEVER have had to go through their complaints procedure.
    Like, for instance, when your account gets blocked because some scammer decides to claim he didn't receive goods and they believe his word over your proof of postage etc etc !

    I've found Ebay & PayPal, over the years, to be the most unhelpful (automated standard responses) uninterested and untouchable companies I've ever had the misfortune of having a complaint with. I thought ScottishPower was bad!! Unlike power companies they really are a law unto themselves - Consumer Direct won't look at a complaint about them, neither will Trading Standards, OFT, FSA or the Police! believe me... I've been at that stage in the past!

    This list is very useful, although (touch wood) I'm planning to avoid having to use them.
  19. sean14592

    sean14592

    Joined:
    Nov 8, 2008
    Messages:
    95
    Great Post, howeve be warned - eBay can be a bit nasty if you use there phone support if your not a powerseller or business.
  20. DaleB

    DaleB

    Joined:
    Aug 24, 2009
    Messages:
    4,021
    thanks, very useful

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