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Tracking has stopped I don't know what's going on CNE Express

Discussion in 'Payment & Shipping' started by Pat1963, Dec 12, 2016.

  1. Pat1963

    Pat1963

    Joined:
    Dec 12, 2016
    Messages:
    1
    Hi everyone, I'm a newbie and would really appreciate some help, I have a package coming from China via CNE Express, which was dispatched on the 2nd of December, tracking updated as far as "pre advice received", on 6th of December but nothing since, it's at Heathrow airport, I would be very grateful for your help, x

    Sent from my SM-N910F using Tapatalk
  2. Cody

    Cody

    Joined:
    Feb 17, 2016
    Messages:
    1,173
    From what I understand about this is, that your parcel has been provided with a new tracking number.

    The Royal Mail website says Pre-advice received means 'The sender has told us they're going to post something, but we haven't received it yet.'

    So even though it's still at Heathrow airport, whichever courier service they are using has not picked it up as of yet. Perhaps you could find out which courier service should be in charge of the parcel once the parcel is in the UK.
  3. shoplover

    shoplover

    Joined:
    Oct 19, 2017
    Messages:
    6
    "pre advice received" often means tracking number being generated and is waiting for carrier to collect parcels. Suggest you check more status updates on CNE Express Tracking site.
  4. shoplover

    shoplover

    Joined:
    Oct 19, 2017
    Messages:
    6
  5. shoplover

    shoplover

    Joined:
    Oct 19, 2017
    Messages:
    6
    CNE Express packages can be tracked on a third party parcel tracking site named TrackingMore. Good day!
  6. Chee Teng

    Chee Teng

    Joined:
    Nov 4, 2017
    Messages:
    7
    Maybe next time try use DHL FEDEX UPS TNT will be better.
  7. Cody

    Cody

    Joined:
    Feb 17, 2016
    Messages:
    1,173
    shoplover likes this.
  8. shoplover

    shoplover

    Joined:
    Oct 19, 2017
    Messages:
    6
    Haha, you got that! :D
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