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Acme Sports based in Pakistan

Discussion in 'Bad Supplier Experiences' started by design15, Nov 11, 2015.

  1. design15

    design15

    Joined:
    Nov 11, 2015
    Messages:
    1
    I am just starting my own business and decided to order some gym bags from Alibaba site. I ordered some personalised gym bags based on one from their site and paid by bank transfer. As I was only ordering 25 I was discouraged from ordering a sample. (By the way the bags were not cheap). This was my first mistake. When I got the bags they were totally different to the bags I had ordered. When I tried to get some refund and reason with them their answer was firstly they are the same bag and secondly the image on the site is for advertising purposes only. Although image on site was leather I was getting canvas I would expect shape of bag , handle shape etc to be the same.I have complained to Alibaba but like many before expect no satisfactory outcome.
  2. Adam@ActiveUK

    Adam@ActiveUK

    Joined:
    Nov 4, 2015
    Messages:
    23
    I myself have just started importing. and have had no problems, but I have followed some strict guidelines for making relationships with new suppliers. I will only buy of Company's that are Alibaba are Gold suppliers, and are trade assured over the value of my total goods. I have found that the company's that fall into this category are good honest suppliers, who will bend over backwards to make you happy, in fact I would not be surprised to get a birthday card next year of some of them. Was this supplier a gold Supplier?
    Adam
    Cody likes this.
  3. Adam@ActiveUK

    Adam@ActiveUK

    Joined:
    Nov 4, 2015
    Messages:
    23
    And I forgot to add, by no means necessary buy any stock from any supplier, trade assured or even gold members, without first having a sample sent.
    Adam
  4. Dave Casuals

    Dave Casuals

    Joined:
    May 26, 2009
    Messages:
    2,898
    samples mean very little in the world of manufacturing especially china and India...you will receive a great sample then something completely different for the main production. I've dealt with 5-10 different manufacturers for bespoke garments and don't think I have ever had something identical to that which I have requested.
  5. Low Cost Sourcing

    Low Cost Sourcing

    Joined:
    Aug 30, 2015
    Messages:
    67
    As I said on another thread you have replied to, Alibaba Gold supplier status is not an indication of trust or the quality of supplier. It is simply a title which any supplier using the platform can buy direct from Alibaba. Can you please stop advising people to look at this as an indication of whether a supplier is genuine or not as this is simply not the case. Instead advise members to perform due diligence on all suppliers through research.
  6. Adam@ActiveUK

    Adam@ActiveUK

    Joined:
    Nov 4, 2015
    Messages:
    23
    You are correct Low cost Sourcing. I am stating that Gold supplier coupled with Trade assurance is a good starting point.
  7. Low Cost Sourcing

    Low Cost Sourcing

    Joined:
    Aug 30, 2015
    Messages:
    67
    Trade Assurance, secure payment methods and doing you research yes but you should never pay attention to whether a supplier has bought Gold Membership or not as it means nothing at all.
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