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Awaiting Customs Clearance. How long usually?

Discussion in 'Logistics - Payment & Shipping' started by goji, Apr 14, 2011.

  1. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Hey,

    I've just ordered 8kg of herbal powders and whatnot from China.

    All went smoothly, but the items have been in the International Hub awaiting Customs clearance for 4 days now. Is this a usual thing?


    11-04-2011 22:18 International Hub Awaiting Customs clearance

    11-04-2011 12:kiss:3 Heathrow Airport Received in destination country
    08-04-2011 18:59 Delivery Agent - SHANGHAI - PTT Forwarded for export


    When is the best time to probably start getting concerned? I've used EMS-Parcelforce 24. I'm figuring because it's powders, it may be the reason it's taking a little longer.
  2. coreen

    coreen

    Joined:
    Sep 10, 2010
    Messages:
    22
    "I'm figuring because it's powders, it may be the reason it's taking a little longer."


    Hi.,

    My thoughts also !

    Colin
    :\
  3. energyking

    energyking

    Joined:
    Nov 5, 2010
    Messages:
    712
    Customs clearance can take a while anyway. But as it is powder they will probably want to check it, to make sure it doesn't contain anything it shouldn't
  4. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Thank you Adam :) Yeah I guess being in my niche I am susceptible to delays like these. When usually is the time to possibly query? A week or so after awaiting customs clearance? Thanks again
  5. energyking

    energyking

    Joined:
    Nov 5, 2010
    Messages:
    712
    I have known customs to take up to a week with some imports. If you haven't heard anything within 7+ days then I would probably just give parcelforce a call to ask for an update.
  6. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Again, thank you :)
  7. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Still hasn't arrived. Have had the same International Hub-Awaiting Customs clearance status for one week now. I rang up both parcelforce and customs and they said there wasn't a whole lot they could do at this present moment. Didn't ever think EMS would be this slow!
  8. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    Is this your first import? Seems a long time but as others have suggested it could well have something to do with the powders.

    Personally I find EMS one of the slowest, granted it's usually the cheapest option but for service and reliability I can't fault UPS or DHL and am always happy to pay more for them.
  9. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Yeah it is my first in this particular niche. Have used EMS in the past for different products and received within a week. I rang up customs and they said awaiting customs clearance means it's still in the back log and hasn't even come to the evaluation stage of how much I will need to pay etc.

    Thanks for the input. Will use UPS or DHL in the future I think. I heard TNT is better than EMS, so maybe that'll be an option. The only plus point out of this is the fact that my business isn't up and running yet, and subsequently I don't have customers waiting for the products.
  10. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    Well that's good news that there isn't any major problems, just have to sit tight for now.

    Yeah I'd definitely recommend UPS or DHL. I usually have goods within 4 days with UPS but bear in mind you will need to pay C.O.D (Cash On Delivery) for the import duty / VAT once the goods arrive with you (they accept cash or cheque) whereas with DHL they will invoice you at a later date.

    To be honest I prefer paying straight away so I tend to favour UPS as it means you can factor in the cost of import duty and VAT the day you receive your goods allowing you to work out your exact profit there and then.
  11. goji

    goji

    Joined:
    Aug 3, 2010
    Messages:
    56
    Just found out that my supplier did not include the invoice in the package. Arghhhh!!! This is the reason why is held up, for sure. I've rang up both parcelforce and HMRC and both cannot give any updates.

    There now may be a chance that I'll never receive my package, which is a catastrophe! £360.00 down the drain!!!

    Is there absolutely anything I can do?
  12. bern73

    bern73 Banned Member

    Joined:
    Sep 3, 2010
    Messages:
    175
    ask customs if you can fax them copy of the invoice. for a missing invoice you wont lose a whole package :) talk to customs. :cool:
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