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Cancellation of my account

Discussion in 'Forum Support & Feedback' started by QuickPackSupplies, Apr 13, 2015.

  1. QuickPackSupplies

    QuickPackSupplies

    Joined:
    Nov 18, 2010
    Messages:
    1,402
    HI There

    Can the owner or someone with higher authority than Jenilee please reach out to me regarding my advertising account.

    I have been trying to cancel my account for a year now without the help of Jenilee who has supposidly passed the details on to the "sales team" and then subsiquently ignored all my recent PM's since i have been rebilled again for a subscription we no longer use a few months back.

    I look forward to your reply soon prior to a letter being sent to the owner who i believe is Anthony.

    Thanks
  2. Jed

    Jed

    Joined:
    Feb 16, 2009
    Messages:
    8,850
    I believe Helen is the top dog now, Anthony moved on a while ago.
  3. Jenilee

    Jenilee

    Joined:
    Aug 24, 2010
    Messages:
    4,869
    Hi,

    I have already forwarded your request to Helen to process the refund. Apologies for the delay.
  4. Helen

    Helen

    Joined:
    Mar 26, 2013
    Messages:
    521
    Hi,

    Our PayPal account seems to show this as a minus and I think already refunded... is that not what you're seeing your end @QuickPackSupplies ?

    The agreement is also already shown as cancelled?

    I can privately show you screen shots and obviosuly happy to refund if this isn't the actual state?

    Thanks,

    Helen
  5. psxgamer

    psxgamer

    Joined:
    Jul 14, 2009
    Messages:
    3,466
    Have I missed something? Wasn't aware Anthony was no longer in control of TWF....
  6. Gary

    Gary

    Joined:
    Aug 22, 2009
    Messages:
    16,364
    As far as I know he's still in the background somewhere.
  7. psxgamer

    psxgamer

    Joined:
    Jul 14, 2009
    Messages:
    3,466
    @Anthony are you still around here?
  8. Jed

    Jed

    Joined:
    Feb 16, 2009
    Messages:
    8,850
    He's still around but I don't think he owns it anymore. I may be wrong but I'm sure thats what I remember hearing a while back.
  9. UKbuyer1

    UKbuyer1

    Joined:
    Oct 30, 2009
    Messages:
    8,313
    Anthony's gone?

    As for the rebill thing, I got charged £180 I think, when it should have been £100 (after the SS debacle), and it took ages to sort out (2 months)

    A couple of years ago, something like that would have been sorted in a day. I guess it epitomises just how far this forum has gone downhill :(
  10. darren1979

    darren1979

    Joined:
    Feb 25, 2008
    Messages:
    1,629
    Correct, Antony stepped down as director last month.
  11. Dave Casuals

    Dave Casuals

    Joined:
    May 26, 2009
    Messages:
    2,901
    There should be some kind of transparency as to who does what then on this place...when things change and owners go/new owners come in you would think there would at least be a little post about whats going on but instead you find it amongst a post totally unrelated and by members of the community. Who owns the forum, who are staff etc. When a payment is made is it still to the original company pre S/S...it's been a while since i've advertised but hearing these stories makes me think twice.
    Gary likes this.
  12. Ben-Prestek

    Ben-Prestek

    Joined:
    May 6, 2009
    Messages:
    721
    I will admit I thought twice when I heard that Anthony had gone, as a long time user of the forums it was how he had delt with things in the past that gave me confidence in the site. Certainly would be intrested to know who actualy owns / runs it now. Sorry to post off topic.
  13. Gary

    Gary

    Joined:
    Aug 22, 2009
    Messages:
    16,364
    Agreed, would be nice to be kept in the loop!
  14. psxgamer

    psxgamer

    Joined:
    Jul 14, 2009
    Messages:
    3,466
    Very surprised that even the moderators aren't aware.
  15. Dave

    Dave

    Joined:
    May 5, 2010
    Messages:
    3,809
    I am going to be unpopular but I don't think Helen or Anthony need to tell anyone anything about who runs what.
    Just my 2p worth.
  16. Gary

    Gary

    Joined:
    Aug 22, 2009
    Messages:
    16,364
    We don't need details no, but obviously if people are aware Anthony is no longer director then they will stop referring to him, that's all I mean, obviously anything else is between themselves.
    Dave likes this.
  17. tarik

    tarik

    Joined:
    Jun 11, 2007
    Messages:
    690
    I disagree. When you know who is in charge and see them posting regular you know who to contact if you need to. When things change quietly you may have a problem but have no idea why Antony might not be replying. I know we have mods etc but I'm referring to if you need to go higher up.
    Forums is a bit **** anyway now. I spend little time on here.
  18. tarik

    tarik

    Joined:
    Jun 11, 2007
    Messages:
    690
    And on another note I've just discovered where a load of bid on this spam has originated from...
  19. QuickPackSupplies

    QuickPackSupplies

    Joined:
    Nov 18, 2010
    Messages:
    1,402
    Hi There

    Accordingly to my paypal this hasn't been refunded Helen can you please PM me.
  20. Helen

    Helen

    Joined:
    Mar 26, 2013
    Messages:
    521
    Hi @QuickPackSupplies - sent you a couple of pm messages yesterday - this should be sorted. Let me know if any problems!
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