Closed DeliveryClaimsDatabase.co.uk - get 50% off subscription

Discussion in 'E-Commerce Services' started by Neil@Postal Options, Sep 8, 2013.

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  1. Neil@Postal Options

    Neil@Postal Options

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    According to the IMRG (Interactive Media in Retail Group) the total cost of failed online deliveries in 2012 was a massive £851m.
    www.DeliveryClaimsDatabase.co.uk was set up to meet the increasing demand for transparent information on non-delivery compensation claims made by online shoppers in the UK.

    Unfortunately, we've all experienced a level of calls from customers who claim their item was never delivered. In most cases this is legitimate but on occasion we suspect that the item was delivered safe and sound and that the customer is simply 'trying it on' in the hope of receiving another item or a refund.
    The database is a place for the online selling community to register information on addresses that have made claims of non-delivery. Together we can build a picture of the claim history against addresses and give each other the necessary information to facilitate decisions on the delivery method we use for items being sent to that address. Tracked services are more expensive than standard first and second class and we wouldn't necessarily choose it for all deliveries. However, if we can see that there have been a number of claims for non-delivery we can make a decision to use a more secure method of delivery in order to avoid another claim arising.
    The database includes information at address level including the date of the claim, the delivery company/service used, item description and full details of the claim as entered by the subscriber.
    The Delivery Claims Database is a valuable tool in the online sellers toolkit and is a great way to protect your business from unnecessary loss of margin. The annual subscription enables you to add unlimited listings and make unlimited searches of the database at any time.
    Don't delay - come and join the community today and help reduce the cost of non-delivery claims for your business.

    Get 50% off your first annual subscription with our special promotional code...

    Visit www.DeliveryClaimsDatabase.co.uk to register

    Enter our promotion code: TWF50

    (Offer valid until 30th September 2013)
  2. Pete

    Pete

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    Is there a way to automate this, or does each postcode / address need to be checked "by hand"?

    And do you have the proper controls in place to eliminate access by GCHQ and NSA? We don't want an Edward Snowden type to hack in, do we?
  3. Neil@Postal Options

    Neil@Postal Options

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    Hi Pete,

    In the current version you need to check each postcode "by hand". We aim to provide "bulk search" and integration facilities in the future. Yes, the site is properly registered with the ICO as a data controller and the appropriate security measures are in place.

    All the best,
    Neil.
  4. cablesuk

    cablesuk

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    The idea is good but this needs to be fully integrated with the eBay API for example.

    It should download the address, check it, and then send a warning email if there is a potential problem.

    Although to be honest by then it is too late as the customer has already bought the item and you are obligated to send it to them anyway.

    What do you suggest sellers should do if there is a potential problem with the buyer? I like the idea but it doesn't seem workable for me.
  5. Neil@Postal Options

    Neil@Postal Options

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    We're looking into the ebay automation options for the service as we appreciate the need for it to be hassle-free for high volume sellers.

    Whilst you are obliged to send the item you would have the option to choose between a non-tracked and tracked service to reduce the likelihood of a claim if the value of the item warrants it. The extra pennies spent on a tracked service (tracked services are available from about £2.10 for 2-4 day tracked service) might be worthwhile to avoid potential claims.
  6. Dean

    Dean

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    It sounds like a good idea. The only thing that is holding me back slightly is, won't early adopters be paying to populate the database?
  7. Neil@Postal Options

    Neil@Postal Options

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    The database does rely on subscribers sharing data to populate it and we need to start somewhere hence the 50% discount code (TWF50) to get the ball rolling. Some have asked for it to be free but we're worried that a free database would become a dumping ground for all sorts of comments. By charging a reduced fee for year one we believe it will encourage useful interaction that will add value to fellow subscribers.
  8. Dean

    Dean

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    Thanks. I agree that making it completely free could lead to abuse and is probably not a good idea. I just wonder how long until it becomes really useful? I appreciate that could be difficult to answer.
  9. Neil@Postal Options

    Neil@Postal Options

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    There is already data in the database so one could argue that it's already useful but also appreciate that the database increases in 'usefulness' as it grows. You'd only need one or two avoided claims a year to be cash positive based on our discounted offer.

    As an incentive we could offer a 'refer a friend' scheme to our subscribers with £10 for every successful referral that subscribes to the service. This is a 'win-win' scenario as it will accelerate the number of subscribers for the database and also provide a way for subscribers to earn back their subscription fee (and more).
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