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DHL Clearance processing complete at LONDON-HEATHROW - UK

Discussion in 'Logistics - Payment & Shipping' started by crushedinc, May 6, 2011.

  1. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    203
    It's been like that now for 18 hours, usually they process it quickly. Any ideas?
  2. UKbuyer1

    UKbuyer1

    Joined:
    Oct 30, 2009
    Messages:
    8,313
    I wouldnt worry about it, just going through the usual processes I guess.

    Just sit tight........
  3. Beauty Wonderland

    Beauty Wonderland

    Joined:
    Oct 4, 2009
    Messages:
    1,381
    Yup, it can take a couple of days for any further update even after it's got to that point. If there are customs taxes to pay it could be awaiting payment from DHL (which they will then bill you for before delivery) before it proceeds any further.
  4. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    In the same boat here, had a shipment awaiting clearance since Wednesday. Gave them a call this morning to speed things up.

    Could just be a backlog from the bank holidays, either way give them a call as they may need information from you to help with the clearance.
  5. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    203
    Thanks for all the replies.

    @craigc... Did your go from the sort facility to completed clearance?
  6. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    No, from sort facility to "Clearance delay" and it was like that for at least 18 hours which is unusual for DHL.
  7. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    203
    Mine says clearance processing complete... usually it is only there for a few hours...

    Don't suppose you have a number for them where you don't have to wait for ages?
  8. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    Try 0844 248 0844 - I got through in a matter of minutes, go through the options as if you're tracking your item and then press 0 to speak to an advisor (I think). Could be busier this time of day but I've never had issues getting through to them.
  9. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    203
    Thanks for your help mate, did you get your parcel in the end or is it still processing?
  10. suboa10

    suboa10

    Joined:
    May 3, 2011
    Messages:
    25
    Sometimes there can be delays, I have never used DHL to import so I wouldn't know much about them, but just hang on in there it will be with you soon.
  11. craigc

    craigc

    Joined:
    Apr 8, 2009
    Messages:
    692
    Your welcome, not had mine yet, they told me Monday. It's the first time I've used DHL in a little while as usually use UPS but they were more expensive on this occasion, definitely prefer UPS.

    Hope you receive your package soon.
  12. crushedinc

    crushedinc

    Joined:
    Feb 26, 2011
    Messages:
    203
    Just called them and was also told Monday. The tracking on mine has changed.

    I used DHL quite often, get a parcel a week and it's always been really quick, so can fault their service.
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