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Don't buy from Rotake Tools

Discussion in 'Bad Supplier Experiences' started by Maini41, Dec 9, 2013.

  1. Maini41

    Maini41

    Joined:
    Dec 9, 2013
    Messages:
    2
    Hi

    New to the forum, and here solely to share my experience with the company Rotake.

    rotake.en.alibaba.com/company_profile.html

    I have been in the importing business for over 10 years now, and still deal with some of the original companies I started with. At one point though, I made the mistake of trying the cheaper guys.

    These guys were cheap alright. Poor communication, poor time frames, wrong items sent, poor, very poor quality, and very bad customer service.

    In fact the last order I got from them was so bad, I had to throw most of it away.

    So, this time, I have decided to stand my ground and not pay their account.

    And what do they come back with? Nothing, except to tell me that God will judge my actions. So, I won't be paying and I'll be telling.

    Terrible! And not recommended at all.

    I have now returned to my original supplier who is happy to continue our relationship and even offer me credit terms. Guess, I should have stayed there in the first place. Live and learn.
    Last edited: Dec 9, 2013
  2. Import Expert

    Import Expert

    Joined:
    Oct 6, 2011
    Messages:
    3,443
    Hi Maini41,

    If I can ever assist with your shipping from China to the UK please do let me know. We have some of the best pricing about from China right now.

    Darren.brundell@woodlandglobal.com

    Kind regards,
    Darren.
  3. Maini41

    Maini41

    Joined:
    Dec 9, 2013
    Messages:
    2
    Yes you do. I have found in the past that Gold Members on Alibaba are usually pretty good, however, in 2013, I found a couple that weren't. I've been in the game for 10 years, so in the big scheme of things 2 bad ones in that time aren't bad, but I still felt it was important that I let others know. Would love to know of some other forums where I can also spread the word.
  4. rao

    rao Banned Member

    Joined:
    Apr 10, 2014
    Messages:
    15
    Hi Maini41,
    Your post is helpful to me too. I have been in the exporting business for almost 10 years, so I know asking for the samples is important before you decide to place a bigger order. Generally the quality of the sample and the later order is the same if they are made by machines. Please be careful when you try lower price ones, the materials might be different if you ask for a cheaper one, usually the factory will tell you about it. If there is no profit, how can a factory make it with same quality?
  5. holylight

    holylight

    Joined:
    May 20, 2011
    Messages:
    45
    Generally speaking, for a industry, under same quality the price is more or less same, because material cost is similar . if some supplier give you a quoation is much lower than market price, then the quality will be questionable. maybe you get a good sample, but you never know what will happen for mass production
  6. sinergiatradingyiwuchina

    sinergiatradingyiwuchina

    Joined:
    Apr 21, 2014
    Messages:
    3
    In some way ,it's true that the quality of the sample and the later order is the same if the products are made by machines.But, there're suppliers who may be pain in the ass that they would put something in the carton which are not corresponding to the order . We've heard so many different stories like this. I feel sorry for the unlucky foreign buyers who can't come to China to purchase ,and don't know some purchasing agent like us but by buying through oneline suppliers.
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