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EMS and Parcel Force from China to UK HELP!

Discussion in 'Payment & Shipping' started by xiaoheather, Feb 16, 2012.

  1. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    Right so i've been waiting for my item from China for days now, surely it doesn't take this long?!

    06-02-2012
    13:13
    Delivery Agent - GUANGZHOU - PTT
    Forwarded for export

    03-02-2012
    12:24
    Delivery Agent - CHINA
    Collected from customer


    I need this soon has anyone experienced something similar and it has come in the end? I need some hope guys thanks :)
  2. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    PS it was express 24 service used EMS not China Post! :eek:
  3. Frankcheung

    Frankcheung

    Joined:
    Apr 21, 2011
    Messages:
    162
    Do you have a EMS tracking number?

    you can check it on its website?
  4. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    yes i have checked everyday and no changes in delivery since 6th February :(
  5. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    apparently it only takes 5 to 7 days to delivery i have waited 13 nearly 14 days now :(
  6. Frankcheung

    Frankcheung

    Joined:
    Apr 21, 2011
    Messages:
    162
    Sorry to hear that.
    Maybe you can ask EMS customer service staff and get the reason why it delay.
  7. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    I have just been contacted by my friend in China who said EMS promise to look into the parcel soon and who also said I should keep waiting :oops:
  8. techNbass2012

    techNbass2012

    Joined:
    Jan 14, 2012
    Messages:
    150
    They dont change until its at your door and the days dont count weekends. Dont worry thats normal. It usually takes 15-20 days in total
    xiaoheather likes this.
  9. Frankcheung

    Frankcheung

    Joined:
    Apr 21, 2011
    Messages:
    162
    Take it easy,Xiaoheather.

    As they said, things will be solved sooner or later.

    OR,you can PM me your EMS tracking #, I will check it for you too.

    PS: I am in China too.
  10. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    thanks guys! :) its just frustrating not knowing how long it will take or where it is.

    I am waiting for a very important item as i should be working in China soon which as you can see is why I want to know when my package will be delivered :)
  11. Frankcheung

    Frankcheung

    Joined:
    Apr 21, 2011
    Messages:
    162
    Next time,you should choose DHL or UPS parcel services.

    Good Luck!
  12. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    thank you, i shall keep you updated - :)
  13. Andy777

    Andy777

    Joined:
    Apr 24, 2007
    Messages:
    23,419
    C'mon, 15-20 days for EMS?

    I have never waited more than 5-7 business days for EMS packages.
  14. Andy777

    Andy777

    Joined:
    Apr 24, 2007
    Messages:
    23,419
    Where are you located?

    You have to check your local courier website with the tracking number you have. In UK, for example, EMS packages are delivered by Parcel Force:

    http://www.parcelforce.com/

    It could be that your package is held @ customs and you're even not aware of that!
  15. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    I'm located in the UK north east. I have tracked my item both on ems website and parcelforce website and both have had no changes wince the 6/2/12. My Chinese friend contacted me today and said her friend in America waited over 10 days for his item so I shouldn't worry.
  16. Andy777

    Andy777

    Joined:
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    23,419
    I would personally worry, but ok - let's hope package will show up!

    Already 9 days since dispatch from China...
  17. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    well I am worried hence this post... :eek:

    I really need this document to work so it is very important but what can I do?
  18. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
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    14
  19. Andy777

    Andy777

    Joined:
    Apr 24, 2007
    Messages:
    23,419
    You could try contacting Parcel Force, even though chances are very slim that they will be able to help you.

    Wait till the end of this week, if package doesn't show up, contact your supplier and ask them to contact EMS in China and find out about your shipment.
    xiaoheather likes this.
  20. xiaoheather

    xiaoheather

    Joined:
    Feb 16, 2012
    Messages:
    14
    I did contact Parcelforce a couple of days ago and they said they were unable to help me track my parcel until it is in their hands. As far as I know my friend has contacted the post office she sent it from and they said they will check the items location and status and let her know so fingers crossed eh?!
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