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Excessive courier charges from TNT, legal action threatened

Discussion in 'Legal, Insurance, Employment and Health & Safety' started by paul_xedos, Nov 13, 2016.

  1. paul_xedos

    paul_xedos

    Joined:
    May 27, 2011
    Messages:
    30
    Hi,
    We are facing an excess charge from TNT of £250.22 on an original international postage label costing £58 because one of the box dimensions was found to have exceeded by 8cm. We have sent in photographic proof that the dimensions given were correct which resulted in a a £9 credit but I have now received final reminders for £241 and court action pending letters.

    The fact that the excess charges could be over 500% the original cost of postage seems excessive and arbitrary in the extreme. No explanation is given as to how the charge is derived. I am worried now that I could face court costs if I look to fight this claim and wondered if any one else had been in a similar situation and can offer advice on how best to proceed

    Thanks
    Paul
  2. SimonN

    SimonN

    Joined:
    Jun 11, 2011
    Messages:
    2,164
    Best bet is to give them a call and speak to someone.
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