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Help with Royal Mail tracked delivery

Discussion in 'Logistics - Payment & Shipping' started by Empiremobiles, Apr 2, 2016.

  1. Empiremobiles

    Empiremobiles

    Joined:
    Apr 2, 2016
    Messages:
    4
    I have sold a item and posted it tracked delivery.

    I sent the tracking number to the customer and it states delivered the day after sending.

    I customer has said they have not received the item i have sent them, but on the Royal Mail website it shows a signature that its received.

    Is there anything i can do or do i just leave it?

    Regards
  2. TornadoShaun

    TornadoShaun

    Joined:
    Dec 12, 2010
    Messages:
    205
    Well if the tracking details are showing that it has been signed for I'm pretty sure Paypal will side with you, in this situation I always state to the buyer that the item has been signed for so please check with family members or neighbours as it may be with the neighbours or just that a family member has recieved it and not mentioned it.
  3. beacon hill

    beacon hill

    Joined:
    Jun 28, 2010
    Messages:
    1,857
    Ask them to open up a case in PP
    When they do so, give the full tracking number and proof of delivery with your response.
    PP will then side with you and close the case
  4. TornadoShaun

    TornadoShaun

    Joined:
    Dec 12, 2010
    Messages:
    205
    Additionally I've literally just had an issue with an undelivered item. It sounds like the postman has delivered while the buyer was out in my case and not left a 'little red slip' informing them that they need to pick it up from their Post Office. So a number of reasons why items might not get delivered, including postmen that aren't doing their jobs properly!
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