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Help with Vero

Discussion in 'Online Marketplaces - eBay, Amazon, Etsy and more' started by 1320star, Mar 17, 2020.

  1. 1320star

    1320star

    Joined:
    Oct 30, 2009
    Messages:
    432
    Hi all, just some help here with Vero. I had an item removed, and I wish to contest it with eBay. Now I know how all this works, the rights owner complains and eBay remove item in all cases, no recourse. But I know how to write and ad, know not to show logo's and know how to word an item correctly and the item in question in no way suggested it was authentic, and that seems to be the issue?
    Ebay state you cannot list any items that are not authentic, but they also say you can use the "FOR" in a title to avoid brand name abuse, is this not the same thing?. 90% of items on eBay are not authentic so how does this really work.
    I would just like to say I have been selling on ebay for 15yrs and am not new to this. Is this just a case that any property rights Co. can decide to get an item removed at will now. Ebay could not give me any specific information relevant to my questions with them so I have emailed the owner. Also this is not clothing or trainers or anything that a particular company makes themselves under their own name/brand.
  2. Jed

    Jed

    Joined:
    Feb 16, 2009
    Messages:
    8,848
    You have to speak to the rights holder not eBay (eBay can provide contact details for the rights holder if they havent already in the takedown notice), eBay will not budge no matter what you do/say as they have this rule to protect themselves against copyright laws.

    The rights holder can then inform eBay via the Vero program that the listing is not in breach and you will be allowed to re-list it.

    I've been through this before and it's massively unfair, and the rights holders often don't give a damn, but it's how the situation is unfortunately.
  3. 1320star

    1320star

    Joined:
    Oct 30, 2009
    Messages:
    432
    Yes thats all correct, its all total rubbish. I did contact the rights owner but not directly as you can't do that, instead they give you an email for a co. called Netnames.com who handle all this for the rights owners. They just sent a crap email saying........We have checked our records and can confirm that the item in question below was reported by our client as a counterfeit product not made by xxxxxxxxxxxxx........That comment is a total fabrication as the item in question is NOT made the rights owner xxxxxxxxxxx at all, its made by other large companies for them, and this applies to all other rights owners of other makes for this particular item, so there is no such thing as an original item as such that they can claim is made by them because thats not true in this case for this product as I see it. I may get some professional advice regarding this and see where it leads to, but I'm up against big companies.
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