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Helpdesk / Ticket solution compatible with eBay and Amazon

Discussion in 'Online Marketplaces - eBay, Amazon, Etsy and more' started by Dean, Sep 21, 2013.

  1. Number42

    Number42

    Joined:
    Apr 11, 2010
    Messages:
    347
    Does Zendesk allow you to reply to ebay resolution cases? Thanks
  2. Dean

    Dean

    Joined:
    May 22, 2008
    Messages:
    9,437
    Not directly but I've never found that a problem. You get the notification message appear in Zendesk and then I just go to the resolution centre to answer it. eBay is always open on my computer so its no big deal.
  3. Number42

    Number42

    Joined:
    Apr 11, 2010
    Messages:
    347
    I see, so with this ticket system, does this do away with the need to check email inboxes manually? Thanks
  4. Dean

    Dean

    Joined:
    May 22, 2008
    Messages:
    9,437
    Yes. You forward all your emails to Zendesk instead.
  5. C&L

    C&L

    Joined:
    Dec 30, 2016
    Messages:
    1
    I wouldn't go for ReplyManager anymore. They were supposed to be pretty good before, but I heard they released a mandatory update that ruined everything. The ReplyManager page on WebRetailer is pretty much a wall of one-star reviews now.

    It looks like now you can get ChannelReply for $39 a month if you're willing to go with yearly pricing, which sounds like the best option to me. I think it will be worth it to get eBay tickets threaded and on the same screen as everything else. Anyone here tried them out?
  6. Stefanie Richardson

    Stefanie Richardson

    Joined:
    Oct 20, 2020
    Messages:
    1
    I know I'm a bit late to the party, but I see that people are mostly suggesting Zendesk and Freshdesk. While these solutions are great and compatible with eBay and Amazon, there are some other equally great help desks that can give the two a run for its money.

    In case someone is interested, I came across the article, also mentioning LiveAgent, Help Scout, and xSellco as help desks for eCommerce. Feel free to check it out as I find these options to be very competitive with the ones offered on the forum.
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