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Is There An Ombudsman For Courier Firms

Discussion in 'Logistics - Payment & Shipping' started by Paul Matthews, Feb 10, 2017.

  1. Paul Matthews

    Paul Matthews

    Joined:
    Jan 11, 2012
    Messages:
    4
    Hi,
    I have been shipping bulky goods ( over 25kg ) for several years and have had difficulties with almost all couriers during that time and could do with some advice as to the best way to resolve issues. The latest UPS has damaged approximately 10% of deliveries which we ship to the UK and Europe. Our items are medium to high value ( £250 treadmills) but reasonably low margin and so the option of specialist couriers is not really there.

    All the damages are near identical, box is pierced from the underside and the treadmills engine cover is crushed. It could be just one handler in a depot handling in a certain way. This is huge expense for us as we have to pick up and exchange. We go through the lengthy claims procedure only to have them rejected "insufficient packaging" despite using packaging which complies fully with their requirements

    The latest incident is a delivery signed for by someone other than the intended recipient. The recipient has never heard of the signatory, is not in the same apartment block and so we have to send another treadmill. Again UPS refuses any culpability.
    To date nearly £2000 worth of damage / loss and not a single penny has been offered in compensation.

    Is there a governing body like an Ombudsman who the couriers respond to because they seem to be a law unto themselves and make up whatever rules they like?

    Thanks
    Paul
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