1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
Have you checked if your business appears in our directory? Add your basic information for FREE!

Click Here to know more!!

If you would like links to source leads, upgrade from £12.50 a month!

Click Here to subscribe!
Dismiss Notice

Hi Guest!

Our website stays online because of the support of our advertisers. A huge part of them are from banner ads that appear on our site. While some of them seems to be intrusive for some, these ads are needed to keep our community running and continue providing free membership service for buyers.

In light to this, we request that you disable ad blocking programs or add our website to your ad blocker's whitelist. This keeps us from offering our basic membership to everyone for free and help with maintenance costs of our website.

If you have already disabled ad blocking programs or added us into the whitelist, please ignore this message, this message will disappear in a few seconds!

Is There An Ombudsman For Courier Firms

Discussion in 'Logistics - Payment & Shipping' started by Paul Matthews, Feb 10, 2017.

  1. Paul Matthews

    Paul Matthews

    Jan 11, 2012
    I have been shipping bulky goods ( over 25kg ) for several years and have had difficulties with almost all couriers during that time and could do with some advice as to the best way to resolve issues. The latest UPS has damaged approximately 10% of deliveries which we ship to the UK and Europe. Our items are medium to high value ( £250 treadmills) but reasonably low margin and so the option of specialist couriers is not really there.

    All the damages are near identical, box is pierced from the underside and the treadmills engine cover is crushed. It could be just one handler in a depot handling in a certain way. This is huge expense for us as we have to pick up and exchange. We go through the lengthy claims procedure only to have them rejected "insufficient packaging" despite using packaging which complies fully with their requirements

    The latest incident is a delivery signed for by someone other than the intended recipient. The recipient has never heard of the signatory, is not in the same apartment block and so we have to send another treadmill. Again UPS refuses any culpability.
    To date nearly £2000 worth of damage / loss and not a single penny has been offered in compensation.

    Is there a governing body like an Ombudsman who the couriers respond to because they seem to be a law unto themselves and make up whatever rules they like?

Back to top

Share This Page