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Made in italy designer clothing

Discussion in 'Bad Supplier Experiences' started by jjnewc, Jul 27, 2020.

  1. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    I bought some items from this company on 14/07/2020 sent the money over via bank transfer and waited a week, I messaged the guy who runs it called Carlo and he ignored me for a day or so, I was asking about shipping. When he finally got back to me he told me the some of the items were missing and I could swap for different ones or get an immediate refund. Initially I thought about switching items but then thought against it as it was all hard work. I asked for a refund which he was happy to give as he asked for my bank details and 2 days later still no refund and he seems to have disappeared with my money. I finally managed to get a response from him on the 24/07/2020 and he said I'd be refunded by Monday 27/07/2020 and its not landed into my account. How do I get my money back from him as he doesn't seem to want to refund me? Surely he doesn't conduct all his business like this. The order was for £1461.68.
  2. Helen

    Helen

    Joined:
    Mar 26, 2013
    Messages:
    520
    Hi @jjnewc. We have had some good feedback on @Made In Italy so this is suprising. I have tagged them here so that they can respond.

    @Erik will also message you all directly to try to resolve this issue for both of you.
    jjnewc likes this.
  3. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    They aren't responding to me at all. Said I'd get a refund and the guy has vanished on me. Took my money for items they didn't have then tried to give me other items or a refund, I asked for a refund on 22/07 and its never came.
  4. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    Had a response saying that the money had been transferred, I asked for proof and Carlo said he wasn't at his office and would do it today, I've emailed him this morning asking for proof and guess what he has vanished again. He doesn't want to give me my money back for whatever reason!
  5. Duy Tung Le

    Duy Tung Le

    Joined:
    Jul 10, 2020
    Messages:
    5
    Thanks for your post. i have received some offer from them. But when i see your post. i think they are not good supplier. And i will never order anything from them.
  6. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    They are ignoring me asking for my refund but still sending me their stock inventory. I would avoid its not worth the hassle. Today I've email Carlo directly telling him if I don't get my refund I'll be taking it further via the sheriff's office in Scotland. I've also reported him to action fraud and to my bank.
  7. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    16 days later no refund and is ignoring emails.
  8. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    Another update and its the same. Not getting any response from Carlo or Riccardo. They have disappeared with my money. I would advise against buying with these crooks
  9. jjnewc

    jjnewc

    Joined:
    Jul 21, 2020
    Messages:
    8
    So I am being issued a refund. It was a bank error which was on my side. I have apologised to Carlo as the issue has now been resolved.
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