Royal Mail Claims Process for Loss, Damage & Delay

Most members will know all this, so this is for the members who don't.

Royal Mail’s Claims Process for Loss, Damage & Delay

http://www2.royalmail.com/customer-...ompensation/lost-item-compensation/lost-items

Refunds and claiming compensation.

http://www2.royalmail.com/customer-...funds-and-compensation/lost-item-compensation

I’d like a refund for my online shop purchases.

http://www2.royalmail.com/customer-...efunds-and-compensation/shop-purchase-refunds

I want to claim compensation for a lost item.

http://www2.royalmail.com/customer-...funds-and-compensation/lost-item-compensation

I want to claim compensation for delayed items.

http://www2.royalmail.com/customer-...ds-and-compensation/delayed-item-compensation

How do I get a refund for Online Postage.

http://www2.royalmail.com/customer-...funds-and-compensation/online-postage-refunds

I want to claim compensation for damaged or part loss items.

http://www2.royalmail.com/customer-...ds-and-compensation/damaged-item-compensation

Restricted Goods,

http://www.royalmail.com/despatch-inward-mail-services/hints-and-tips/restricted-goods

Prohibited Items,

http://www.royalmail.com/despatch-inward-mail-services/hints-and-tips/prohibited-goods

For the more experienced members on here you will know this inside & out. For the less experienced have a good read.

re: Royal Mail Claims Process for Loss, Damage & Delay

This is a great post with all the links in one location.

I hate the paper royal mail claim form tho.

re: Royal Mail Claims Process for Loss, Damage & Delay

Sticky That.

re: Royal Mail Claims Process for Loss, Damage & Delay

I am going probably going to have to make my first claim this week, so thanks for the info.

re: Royal Mail Claims Process for Loss, Damage & Delay

It seems you need the original receipt to get compensation.
I have just had a claim knocked back on something I sold.
Unfortunately I bought it in the states in the 80's and have no receipt or idea how much I paid.
It was more than I just sold it for but apparently that is not the point.
My advice, dont bother with recorded and only expect compensation if you have you purchase receipt.

re: Royal Mail Claims Process for Loss, Damage & Delay

Only just seen this Martin, but great post and should be stickied

re: Royal Mail Claims Process for Loss, Damage & Delay

Thank you for that Rick, Jed, Dai & Hugo.

Great contribution Martin. I've pinned this to the top of the category and will tweet about it later today.

Who's been making posts they shouldn't have? Please don't ruin it. Its only taking me 3 years to get a sticky. :lol:

Sorry started new thread with this.

Just updated thread with additional information at bottom of first post.

Restricted goods

Prohibited items

You cant claim for any losses any more - even if you send 1st class recorded and it goes missing!
This is going to cause a lot of problems in the future, people wont be reporting losses as they cant claim for them. This will mean royal mail wont have marks against people saying they havent received multiple items and sending letters to those people to stop them, the people that say they havent received parcels when they have will get away with it everytime!

You can still claim for International parcels.

Paul

Its worth noting that this only applies to business account customers (PPI etc). You can still claim for any items that use stamps or are paid for at a post office, whether you're a business or personal customer. I also think you can still claim for losses if you use franking.

That is a very good point, i sell lots of vintage Lego and have no recipts for any of it.

Thanks I've been searching for this info!