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Royal Mail Claims Process for Loss, Damage & Delay

Discussion in 'Logistics - Payment & Shipping' started by planner, Jun 11, 2011.

  1. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    Most members will know all this, so this is for the members who don't.

    Royal Mail’s Claims Process for Loss, Damage & Delay

    http://www2.royalmail.com/customer-...ompensation/lost-item-compensation/lost-items

    Refunds and claiming compensation.

    http://www2.royalmail.com/customer-...funds-and-compensation/lost-item-compensation

    I’d like a refund for my online shop purchases.

    http://www2.royalmail.com/customer-...efunds-and-compensation/shop-purchase-refunds

    I want to claim compensation for a lost item.

    http://www2.royalmail.com/customer-...funds-and-compensation/lost-item-compensation

    I want to claim compensation for delayed items.

    http://www2.royalmail.com/customer-...ds-and-compensation/delayed-item-compensation

    How do I get a refund for Online Postage.

    http://www2.royalmail.com/customer-...funds-and-compensation/online-postage-refunds

    I want to claim compensation for damaged or part loss items.

    http://www2.royalmail.com/customer-...ds-and-compensation/damaged-item-compensation

    Restricted Goods,

    http://www.royalmail.com/despatch-inward-mail-services/hints-and-tips/restricted-goods

    Prohibited Items,

    http://www.royalmail.com/despatch-inward-mail-services/hints-and-tips/prohibited-goods

    For the more experienced members on here you will know this inside & out. For the less experienced have a good read.
    #1 planner, Jun 11, 2011
    WoodHorse and DFacundo like this.
  2. Hugo

    Hugo

    Joined:
    Jun 19, 2010
    Messages:
    1,681
    re: Royal Mail Claims Process for Loss, Damage & Delay

    This is a great post with all the links in one location.

    I hate the paper royal mail claim form tho.
    #2 Hugo, Jun 29, 2011
    DFacundo and mark willoughby like this.
  3. CovertOperative

    CovertOperative Banned Member

    Joined:
    Jun 22, 2011
    Messages:
    20
    re: Royal Mail Claims Process for Loss, Damage & Delay

    Sticky That.
    #3 CovertOperative, Jun 29, 2011
  4. super_touring

    super_touring

    Joined:
    Apr 6, 2011
    Messages:
    862
    re: Royal Mail Claims Process for Loss, Damage & Delay

    I am going probably going to have to make my first claim this week, so thanks for the info.
    #4 super_touring, Jun 29, 2011
  5. beemer

    beemer

    Joined:
    Mar 24, 2011
    Messages:
    46
    re: Royal Mail Claims Process for Loss, Damage & Delay

    It seems you need the original receipt to get compensation.
    I have just had a claim knocked back on something I sold.
    Unfortunately I bought it in the states in the 80's and have no receipt or idea how much I paid.
    It was more than I just sold it for but apparently that is not the point.
    My advice, dont bother with recorded and only expect compensation if you have you purchase receipt.
    #5 beemer, Aug 10, 2011
  6. Jed

    Jed

    Joined:
    Feb 16, 2009
    Messages:
    8,880
    re: Royal Mail Claims Process for Loss, Damage & Delay

    Thanks for putting all the info in one place Martin!
    I think this should be a sticky so everyone can use it.
    #6 Jed, Aug 10, 2011
  7. UKbuyer1

    UKbuyer1

    Joined:
    Oct 30, 2009
    Messages:
    8,313
    re: Royal Mail Claims Process for Loss, Damage & Delay

    Only just seen this Martin, but great post and should be stickied
    #7 UKbuyer1, Aug 10, 2011
  8. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    re: Royal Mail Claims Process for Loss, Damage & Delay

    Thank you for that Rick, Jed, Dai & Hugo.
    #8 planner, Aug 10, 2011
  9. Anthony

    Anthony

    Joined:
    Oct 17, 2004
    Messages:
    17,274
    Great contribution Martin. I've pinned this to the top of the category and will tweet about it later today.
    #9 Anthony, Aug 11, 2011
  10. Gary

    Gary

    Joined:
    Aug 22, 2009
    Messages:
    16,364
    Great thread for the greener amongst us, was well worthy of a sticky!
    #10 Gary, Aug 11, 2011
  11. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    Who's been making posts they shouldn't have? Please don't ruin it. Its only taking me 3 years to get a sticky. :lol:
    #11 planner, Aug 17, 2011
  12. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    Sorry started new thread with this.
    #12 planner, Aug 27, 2011
  13. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    Just updated thread with additional information at bottom of first post.

    Restricted goods

    Prohibited items
    #13 planner, Jan 1, 2012
    Lace likes this.
  14. paulbrown

    paulbrown

    Joined:
    Jul 8, 2010
    Messages:
    419
    You cant claim for any losses any more - even if you send 1st class recorded and it goes missing!
    This is going to cause a lot of problems in the future, people wont be reporting losses as they cant claim for them. This will mean royal mail wont have marks against people saying they havent received multiple items and sending letters to those people to stop them, the people that say they havent received parcels when they have will get away with it everytime!

    You can still claim for International parcels.

    Paul
    #14 paulbrown, Sep 11, 2012
  15. Dean

    Dean

    Joined:
    May 22, 2008
    Messages:
    9,437
    Its worth noting that this only applies to business account customers (PPI etc). You can still claim for any items that use stamps or are paid for at a post office, whether you're a business or personal customer. I also think you can still claim for losses if you use franking.
    #15 Dean, Sep 11, 2012
  16. mark willoughby

    mark willoughby

    Joined:
    Aug 18, 2012
    Messages:
    111
    That is a very good point, i sell lots of vintage Lego and have no recipts for any of it.
    #16 mark willoughby, Sep 12, 2012
  17. DFacundo

    DFacundo

    Joined:
    Oct 16, 2012
    Messages:
    3
    Thanks I've been searching for this info!
    #17 DFacundo, Oct 16, 2012
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