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Shenzhen UTOPIA-originality Technology Co. Ltd. - Irresponsible powerbank manufacturer

Discussion in 'China Sourcing' started by BRL-Sebastian, Dec 12, 2019.

  1. BRL-Sebastian

    BRL-Sebastian

    Joined:
    Dec 12, 2019
    Messages:
    2
    I want to warn you from doing business with Shenzhen UTOPIA-originality Technology Co. Ltd. factory and also their brand – Vegerpower.

    We were doing good business for 4 years straight. Our last order was for 17K powerbanks. But something happened. Since December 2018 our service started getting roughly 100-300pcs defective devices monthly. In end of warranty period we had more than 2K of their defective 20 000 mAh powerbanks returned to our service – most of them had defective PCBA.
    *******************************

    Based on the agreement signed by our companies if RMA rate exceed 2% then the factory is obliged to both cover service costs and to provide devices in exact amount as replacements.

    We tried to contact Utopia via mail and via WeChat for some time to tell them that we are getting RMA rate of approx. 10 to 15%. With this information we asked them to honor our agreement. We asked to provide us $25K for service costs. We should ask for more and for the devices too but as a sign of good will we asked only for fraction of due debt. We met with silence for some time. Then after pushing representative for answers we got one: $5K credit note. It was one fifth of what we wanted to get and less than one tenth of what we should get according to the agreement, counting both devices and money.

    We were pushing Utopia for more than a 2 months – proposing different ways of settlement. We wanted $22K or 2K devices. Then we decided to bear part of costs as meet huge resistance in responsibility and rare reply, we stepped down to 1,5K devices to settle it and don’t waste anymore time.

    After pushing for so long Utopia proposed 1K of devices or $8K credit note. They say that only we have this kind of problem with their product and that is their explanation for lack of cooperation.

    It shows that Shenzhen UTOPIA-originality Technology Co. Ltd. is not reliable when it comes to dealing with their own faulty devices. They don’t want to take responsibility for their mistakes. We do not recommend making any business with this factory and buying anything from Vegerpower.
  2. BRL-Sebastian

    BRL-Sebastian

    Joined:
    Dec 12, 2019
    Messages:
    2
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