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Shipment held - Available upon receipt of payment

Discussion in 'Logistics - Payment & Shipping' started by uhafmail, Oct 4, 2010.

  1. uhafmail

    uhafmail

    Joined:
    Aug 25, 2008
    Messages:
    6,468
    Waiting on a DHL shipment this morning and decided to double check tracking. And i get:

    Shipment held - Available upon receipt of payment

    I must have received at least 100 DHL shipments from abroad and all of them have been delivered BEFORE payment. Has anyone experienced this before with them?

    Am i now waiting for a letter or do i need to call them etc?

    Thanks
  2. studio1one

    studio1one

    Joined:
    Nov 2, 2007
    Messages:
    1,698
    Give them a call they probably just want you to sign a promise to pay form and they'll release it.
  3. mdsltd

    mdsltd

    Joined:
    May 20, 2009
    Messages:
    3,310
    Call them & pay - Job done :welldone:
  4. The Werks

    The Werks

    Joined:
    Oct 2, 2009
    Messages:
    536
    I had this last time I used DHL. I called and paid them, spoke to some guy in India that annoyingly just reads from a script and cannot answer a direct question without recalling an epic monolgue. After the delivery was made they sent me an unpaid invoice - which obviously I had already paid so I rang them back up, bearing in mind they are very difficult to get through on the phone, it took me around 20 attempts - each attempt cost me 20p, robbing gits.

    Put me off using them again if I'm honest.
  5. RitzRatz

    RitzRatz

    Joined:
    Mar 16, 2010
    Messages:
    70
    If you have the waybill/ tracking number, you should be able to pay on-line here
    https://dhlukweb.suth.com/
    Click the flashing link on the left (underneath 'invoice'), enter your waybill number to get the amount due and pay by card.
    The last few times I had deliveries from abroad by DHL, they called me to take payment over the phone. I declined because I prefer to pay on-line and they seemed fine with that.
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