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Tablet PC repair?

Discussion in 'Services Wanted' started by trejster, Nov 9, 2012.

  1. trejster

    trejster

    Joined:
    Feb 15, 2010
    Messages:
    522
    Can anyone on here fix Tablet PC's? I have approx 15 Eken Tablet PC's that need fixing. Long story short Eken factory did not stick to their warranty promise. 15 tablet PC's sent to China for repair, now sitting in Customs as Eken will not collect them/will not pay the incoming customs fees. It cost me approx £300 to send them (this is the second time it failed), and its costing me £200 for fedex to send them back again :mad::mad::mad:

    So I refuse to deal with Eken any more, im hoping I can find someone here that can help me out. Please let me know if anyone has any ideas!
  2. Volantary

    Volantary

    Joined:
    Feb 16, 2011
    Messages:
    4,015
    Firstly, Jesus Christ! Your shipping fees seem insane. To be honest I've never heard anything good about Eken, I know Pete stopped dealing with them because they were a pain. It seems any named Chinese manufacturer thinks they're too big compared to the unbranded factories and don't bother doing their jobs properly...

    The guy who used to do tablets repairs for Pete lives in my town, he might be able to do something. PM me and I'll give you his phone number so you can get in touch. Before I started doing what I was doing I was strongly considering starting a repair service but I'm kept too busy now :)
  3. jay0

    jay0

    Joined:
    Mar 28, 2011
    Messages:
    54
    What problems do they have?
  4. kahitoo

    kahitoo

    Joined:
    Dec 12, 2010
    Messages:
    1,449
  5. Pete

    Pete

    Joined:
    May 30, 2005
    Messages:
    14,067
    First - NEVER return goods to China by ANY courier. The taxes and such are usually more than the value of the goods and no one will accept them. I have refused a few myself, after buyers ignore my instructions to return by RM. Post goes right through, it takes 6 to 8 weeks most times, but there are no fees. 4 M009 will go as an International Small Packet at under 2kg. If memory serves it's about 16quid. Send just the units, the other stuff is just crap, takes up weight and space and is useless to the factory.

    Second - Avoid Eken at all cost!

    Third - Buy from Pete

    Fourth - I have had at least , probably 6, different ALLEGED phone and tablet repair folks in the UK who did SUPPOSED repairs for me. In most cases it just ended up paying postage back and forth a few times, with no better than half actually fixed. All except one were members and advertisers here. No names, but I sent all sorts of spare parts, from batteries to phone and tablet touchscreens, even mainboards and I could have just gone out in my back yard and pissed dollars in the river for all the good it did.

    Fifth - Buy from Pete

    Sixth - Where the repairs were maybe 75% successful on the first attempt, the organization was terrible. "Yeah, we got it here somewhere??" "I think that went out last week", etc. Wrong items to wrong addresses, simply the blind leading the blind.

    Seventh - Buy from Pete

    At this point you might just tell FedEx to scrap them. If you do get them back, you might do as well to advertise them here "as is" then try and get them repaired. You'll need parts, with Eken mostly wifi cards and batteries, which will cost you more and you still have locally repaired, used goods.

    Finally, buy from Pete and let him deal with the factories. He and his crew in China know their way around and his tech guy is on a first name basis with most factory techs. And face to face, in the Chinese language, works wonders.

    Another example of why cheaper is not always better.
    toysandgifts likes this.
  6. planner

    planner

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    Dec 28, 2008
    Messages:
    6,792
    Pete in a nutshell your saying "buy from Pete" :p
  7. Pete

    Pete

    Joined:
    May 30, 2005
    Messages:
    14,067
    Well, you might say that. :)

    As well as "avoid Eken".

    We actually have a good rapport with the suppliers and often can get items swapped out for new goods on the spot. Even with discontinued goods we can often pay the difference for later versions and get something from the deal.
  8. trejster

    trejster

    Joined:
    Feb 15, 2010
    Messages:
    522
    Well basically its been a ridiculously expensive lesson from me. This is actually the second time we have attempted to send the items back hence the £300 cost in total. The first time we sent them via regular post as instructed, somehow they got passed to fedex when they reached China. They ended up stuck in customs apparently because they could not contact the recipient, even though I gave clear instructions with regards to address contact number and email. Fedex didn't bother to call me to ask for the details they simply sent them back to the UK.
    The second time it was sent via courier, though this time the issue is that the value doesn't match the original exported value and the recipient does not have a CCC certificate.

    To be honest Pete Im considering taking your advice and asking Fedex to destroy them. With the £200 return fee, if I have to send them again we are getting pretty close to £700 which makes the whole thing pointless. As you have said Pete we will have pretty much spent on postage almost what we paid to purchase them in the first place. It's just such a waste

    I'm pi$sed off as you can probably understand, £500 down the drain for nothing.:mad:
  9. ResellerLad

    ResellerLad

    Joined:
    Feb 7, 2010
    Messages:
    4,330
    sounds like you would be throwing money at a lost cause. Take it as an expensive lesson
  10. toysandgifts

    toysandgifts Banned Member

    Joined:
    Nov 6, 2010
    Messages:
    2,451
    Don't tell them to scrap them. Tell them they can keep them as gifts or something. Better use then total destruction. But inform them the tablets have faults.
  11. SimonN

    SimonN

    Joined:
    Jun 11, 2011
    Messages:
    2,164
    Give the tablets to the Chinese customs as gifts?
  12. toysandgifts

    toysandgifts Banned Member

    Joined:
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    Messages:
    2,451
    The Fedex guys.
  13. Volantary

    Volantary

    Joined:
    Feb 16, 2011
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    4,015
    :D I find this mildly amusing at worst.

    trejester, depends how much you can get for them as faulty. Assume all money prior to this point has been lost, so imagine you'll be buying a load of faulty tablets for £200. Can you get more than £200 for them as is? If so, it's worth getting them back because you'll make a bit of money. Only positive way of looking at it imo.
  14. Kingamer

    Kingamer

    Joined:
    Aug 17, 2008
    Messages:
    1,581
    Its going to be very hard to get over £200 for 15 or so unbranded faulty tablets just take it as a loss and forget them do not bring them back and you will be losing more and more
  15. Pete

    Pete

    Joined:
    May 30, 2005
    Messages:
    14,067
    While I can't guarantee it either way, you may also have to pay VAT on your own goods when they get returned. Talk about insult to injury.

    For the benefit of all in the future, I do want to say that not only me from the US but many here from the UK and other spots around the world have sent warranty items to my people in China and not once has there been a problem with 2kg and under international small packet.

    There are not a lot of customer returns to China, several a month, but I've never had the first one go missing or held, seized, etc. By post it does take always over a month, sometimes nearly two, but it always gets there and there are no costs on our end.

    BUT, with couriers, as mentioned, there is always a hassle, goods held, outrageous fees demanded, etc. The simple fact is the Chinese don't want their crap back. Their doors swing out, but don't swing back in.

    (Toys, I have told my manager a number of times to give repaired, discontinued goods away. I've suggested churches and clubs, or in the case of an odd phone or two to just pass them out to people they see without a phone. And rest assured, nothing in China gets "destroyed", they will recycle the stuff in some manner.)

    Sorry to use your thread as a training moment, trejster. Even sorrier for your situation. At this point you're going to take it on the chin, no matter what you end up doing.
  16. trejster

    trejster

    Joined:
    Feb 15, 2010
    Messages:
    522
    I get it Pete I really do :) lesson learnt, an expensive one at that!

    I agree I don't think it's worth paying £200 to get back what will be 15 expensive paperweights so will likely leave them in China for the lovely customs people. What makes it worse is I also have another 5k tied up with another supplier in China also playing silly buggers, but that's another story, lol yes it's been a bad few months. We live and learn :)
  17. toysandgifts

    toysandgifts Banned Member

    Joined:
    Nov 6, 2010
    Messages:
    2,451
    You prob need agents on the ground. Imex offer services like that, you might find those useful
  18. Kingamer

    Kingamer

    Joined:
    Aug 17, 2008
    Messages:
    1,581
    Its a learning curve I feel you brother its happened to me lost quite a bit like this
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