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The Scandal of RM claims

Discussion in 'Logistics - Payment & Shipping' started by 1320star, Jul 31, 2017.

  1. 1320star

    1320star

    Joined:
    Oct 30, 2009
    Messages:
    432
    We are going through 2 claims with RM, I have just had an email telling me that they need proof, ie an invoice for the cost of the item to us. This is impossible as we do not buy them, and nobody buys them 1 at a time but in 50's or more. They are trying it on again with this as prior to this when they lost an item we claimed online and sent the ebay invoice of price paid and thats what we got back. I was told more than once by an RM rep on the phone when asked what was needed for proof of cost for the claim and that was the eBay invoice amount. They seem to be trying it on again.

    Not only that but we filled another claim out fo a lost item and they say they never got it!!!..........how do you not get a form filled out online, going to talk to my Lawyer about this.................so basically they loose an item which we pay for the service, they ask for proof that is impossible to supply and they get away without paying you out.

    rant over:(
    Dave likes this.
  2. Jed

    Jed

    Joined:
    Feb 16, 2009
    Messages:
    8,837
    Moved to the shipping section :)
  3. Kingamer

    Kingamer

    Joined:
    Aug 17, 2008
    Messages:
    1,582
    How is it hard to supply a invoice with cost. Does not the invoice state the quantity you bought and they can do the maths and work out what it would cost for single unit

    Sent from my SM-N910F using Tapatalk
  4. ApolloV

    ApolloV

    Joined:
    Nov 15, 2013
    Messages:
    10
    I'm not sure of RM T&Cs and would be happy to be corrected but can't you present an invoice of what the item sold for rather than what you paid for an item?
  5. Dave Casuals

    Dave Casuals

    Joined:
    May 26, 2009
    Messages:
    2,901
    Yes I had this problem some time ago and just gave up ever filing with royal mail again. Havn't had many things lost but what you have to fill in, sometimes just doesn't make it worth it depending on what the item sold for and I think they make it long winded so people don't bother wasting their time. If you sold an antique how are you supposed to value it not that one would send it through royal mail but the fact the original invoice has to be held for an item can't be justified in some cases esp if the item is old or 2nd hand etc
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