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Yodel unveils new service proposition

Discussion in 'Logistics - Payment & Shipping' started by Lace, Apr 20, 2012.

  1. Lace

    Lace Retired Moderator

    Joined:
    Mar 21, 2011
    Messages:
    2,057
    The UK’s largest parcel delivery company announced improvements to their service in order to meet customer demands. According to Yodel, online delivery market conditions continue to change and demand for increased flexibility is rising.

    [​IMG]
    One of the changes include Yodel moving to a six day a week service, increasing to seven days during December, with the removal of premium charges for weekend deliveries, and standard pricing across the UK.

    Yodel will also invest in a program of training staff and engaging seasonal staff early to ensure peak performance. Shoppers can also enjoy Yodel’s SMS and email delivery updates including time slot advice and tracking.

    "We've reviewed our performance, listened to consumer demand and responded," commented Yodel's CEO, Jonathan Smith.

    Changes are to be rolled out client by client and are expected to be in full effect before Christmas 2012.

    Source
  2. James Ticer

    James Ticer

    Joined:
    Mar 27, 2012
    Messages:
    39
    In my experiences they sound improve their service by actually delivering items, using cards when delivery attempts have failed and employing reliable drivers. I would avoid using this company at all costs!
    MSFB likes this.
  3. Sellerexpress Team

    Sellerexpress Team

    Joined:
    Feb 2, 2012
    Messages:
    32
    I've had a number of bad experiences with Yodel in the past but am happy to see they are working to improve. Nobody is perfect and is worth a second chance. With the raising costs at the Royal Mail they are likely to be getting a lot of new customers soon either way!
  4. planner

    planner

    Joined:
    Dec 28, 2008
    Messages:
    6,792
    The proof will be in the pudding. They talk the talk but can they do the walk? Time will tell.
  5. shopafrolix

    shopafrolix Banned Member

    Joined:
    Oct 4, 2011
    Messages:
    4,662
    one agent I use utilise YODEL, but offer 2 different services

    1 is YODEL 48 - using former Home Delivery Network HDNL (£8.00)
    2 is YODEL 24 - using former DHL domestic network (£8.99)

    as we know, Yodel is both companies together, so is this announcement referring to 24 or 48 hour services, or both ? And we know that it's the old HDNL network that has been unreliable in the past (DHL have a proven record)

    And don't think we didn't notice the bit stating . . .
    and how long will it take for the other 'more reliable' couriers to follow suit, and hence make this announcement worthless ?
  6. MSFB

    MSFB

    Joined:
    Dec 13, 2010
    Messages:
    2,248
    seeing as their website, customer service staff and CEO were so full of utter **** when i had an absolute nightmare with them earlier this year i dont see any reason to believe them this time.
    Genuinely hope they go out of business and die.
  7. Volantary

    Volantary

    Joined:
    Feb 16, 2011
    Messages:
    4,015
    It's the sort of thing that makes you think you could do a better job yourself...
  8. rayloveday

    rayloveday

    Joined:
    Jun 9, 2009
    Messages:
    1,045
    They actually announced all this on the same day as the Royal Mail retail price hikes. Jonathan Smith is a real shark - wouldn't touch Yodel with a barge pole. I bought a £300 sat nav system from Amazon and these jokers delivered it. They left it behind the bin outside our office and I just caught a scruffy bloke getting into his banged up old golf. I wondered what on earth he was doing before I realised he had a ton of Amazon parcels littered across his back seat. If I were Amazon, I'd be horrified.
  9. shopafrolix

    shopafrolix Banned Member

    Joined:
    Oct 4, 2011
    Messages:
    4,662
    That's the thing that amazes me - major retailers use them ! Don't they search forums/websites etc for feedback like us little 'uns do ? Must all boil down to price !
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